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IE 10 upon close, keeps iexplore.exe in memory / Windows Task Manager by Mark Herried


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 780731
Opened: 3/5/2013 3:15:25 PM
Access Restriction: Public
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Description




Upon exiting Windows 7 Desktop IE 10,IE does not release its memory.

In task manager, iexplore.exe stays.
Details
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Posted by Mark Herried on 10/31/2013 at 1:32 PM
It seems that this was related to Malware on my computer.

What I did to fix the issue was go to Internet Options > Enable Protected mode (make sure that was checked)

Leaving it unchecked caused IE to spin up many processes.
Posted by Microsoft on 5/7/2013 at 8:48 AM
Thank you for your feedback.

We are currently unable to reproduce this issue as described.

We value your feedback. If you have the additional information requested, please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254 regarding filing a good bug report.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 4/22/2013 at 3:28 PM
Thank you for your feedback.
Mark thank you for providing the process dumps. After review we can see the processes do not appear to be in a deadlocked state. While it is possible the issue causing the process to remain running may have unloaded by the time the process dump was collected we are unable to tell this from the static process dump. The issue you are facing is interesting and additional investigation is necessary to fully understand what is causing the issue. Unfortunately the depth of the investigation needed extends beyond the scope of connect feedback. At this point we would recommend performing one additional test. Boot into safemode with networking and attempt to reproduce the issue. If the issue is no longer reproducible this would tell us the issue is a lower level component contributing to the issue. Start with updating your system, checking with the application vendors for updates on components such as ScriptSn.
If the issue is reproducible in safemode with networking or if you update the 3rd party applications and the issue continues we would recommend opening a support case with us so we can take a deeper look into the issue.

If you prefer to start working directly with a support engineer please let us know or contact our team directly at http://support.microsoft.com/ph/807 for support for Internet Explorer 6, 7, 8, and 9 and https://support.microsoft.com/gp/internet-explorer-10 for Internet Explorer 10.

We continue to welcome your feedback and look forward to hearing from you again soon.

Best regards,

The Internet Explorer Beta Team

Posted by Microsoft on 4/19/2013 at 10:22 AM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
Posted by Mark Herried on 4/16/2013 at 9:49 AM
Files sent to you via file upload. These two items were produced by opening up browser that went to default google home page.

Waited for at least 5 minutes, exe did not release from task manager.
Posted by Microsoft on 4/12/2013 at 3:28 PM
Thank you for your feedback.

We are currently unable to reproduce this issue as described.

For your test -Start > Run> about:blank , then opened another browser window and go to Google. You notice that the process remained in memory" . Please send us a dump of iexplore.exe just like you did before. Include a screenshot of your task manager. Don’t forget to mentioned the time you waited to see if the process closes on its own.

Please confirm that you were successful in updating the system as I mentioned before.
It seems this issue does not happen when about:blank page is displayed, it only happens when you are accessing site over the internet.
This could be related to other processes that are filtering or scanning the sites when on the internet. Once you provide us with a dump we should be able to tell what could be a possible cause.

Best regards,

The Internet Explorer Team
Posted by Mark Herried on 4/11/2013 at 3:59 PM
I tried opening two browser windows with about:blank. And the exe was released from the task manager.

I then opened one browser windows STart > Run> about:blank , then opened another browser window and just went to Google. The process remained in memory, and it was only allowed to be killed by running killtask.exe
Posted by Microsoft on 3/28/2013 at 3:37 PM
Thank you for your feedback.

We are currently unable to reproduce this issue as described.

1- iexplore.dmp - In this dump IE doesn't appear to be hung in the traditional sense.
it appears they have ran out of connections.
     +0x000 _String                : 0x00000000`004535b0 "XXXX1.corpr.jjkeller.local"
+0x138 m_ConnectionsAvailable : 0n0

- Questions: You have described the issue as happening when after closing the browser. Is it possible that you have requested information for site, and it is taking to long and this is why you are closing the browser?

2- If you set the browser to about:blank (as the home page.)open IE10 to this page then close it does the browser process persist beyond 60 seconds after close?

3- From the dumps we see McAfee ScriptSn is active.
C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120512060345.dll with
    Timestamp:        Thu Oct 06 15:04:16 2011
    File version:     14.4.0.375
    Product version: 14.4.0.0

Is there are newer version of this file, available from the Vendor that might help us resolve this issue?

We value your feedback. If you have the additional information requested, please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254 regarding filing a good bug report.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 3/26/2013 at 2:06 PM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
Posted by Mark Herried on 3/8/2013 at 7:15 AM
I have sent you the screen shots and dump files.

I have waited more than 10 minutes, and the Ie tasks do not close. It almost looks like it spans 2 ieexplorer.exe *32 processes for each launch. Upon close of browser it only closes one of them ... which results in one ieexplorer.exe.exe and ieexplorer.exe *32 process. The only way to remove them, is to kill the process manually, or run killtask.exe from command line.
Posted by Microsoft on 3/7/2013 at 5:43 PM
Thank you for your feedback.

There is insufficient information to reproduce the behavior you are observing.

Please provide us with a dump from the process iexplore.exe you are stating is remaining open.
In tskmgr, right click on the item and select create dump file. Include a screenshot of your task manager.
Also let us know if after waiting a 2 or 3 minutes does the process, then close?

We value your feedback. If you have additional information, please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at <https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254> regarding filing a good bug report.

Best regards,

The Internet Explorer Team
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File Name Submitted By Submitted On File Size  
screenshots.zip (restricted) 3/8/2013 -
iexplore.zip (restricted) 3/8/2013 -
ieexploreexe32.zip (restricted) 3/8/2013 -
iexplore (5).zip (restricted) 4/16/2013 -
iexplore (4).zip (restricted) 4/16/2013 -