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Internet Explorer 11 - Problems with GMX by KennieS


Status: 

Closed
 as External Help for as External


Type: Bug
ID: 791279
Opened: 6/27/2013 12:22:57 PM
Access Restriction: Public
0
Workaround(s)
view
0
User(s) can reproduce this bug

Description



My finance uses http://gmx.com for her email when she goes to it with IE11 it comes up saying "http status 500" and a bunch of error code... but if I use firefox the site works fine, it use to work fine with ie10 ..

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    java.lang.String.charAt(String.java:686)
    com.unitedinternet.gmx.portalint.util.browser.BrowserDetector.getVersionNumber(BrowserDetector.java:115)
    com.unitedinternet.gmx.portalint.util.browser.RenderEngine$1.detectVersion(RenderEngine.java:20)
    com.unitedinternet.gmx.portalint.util.browser.Browser.setRenderEngine(Browser.java:121)
    com.unitedinternet.gmx.portalint.util.browser.Browser.<init>(Browser.java:57)
    com.unitedinternet.gmx.portalint.session.PortalSession.readUserAgentData(PortalSession.java:335)
    com.unitedinternet.gmx.portalint.Portal.newSession(Portal.java:444)
    org.apache.wicket.Session.findOrCreate(Session.java:231)
    org.apache.wicket.Session.findOrCreate(Session.java:214)
    org.apache.wicket.Session.get(Session.java:253)
    com.unitedinternet.gmx.portalint.branding.PortalSessionFactoryImpl.getSession(PortalSessionFactoryImpl.java:71)
    com.unitedinternet.gmx.portalint.Portal.newRequestCycle(Portal.java:388)
    org.apache.wicket.protocol.http.WicketFilter.doGet(WicketFilter.java:481)
    org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:319)
    com.unitedinternet.gmx.portalint.PortalFilter.doFilter(PortalFilter.java:30)
    com.unitedinternet.gmx.portalint.branding.BrandingFilter.doFilter(BrandingFilter.java:164)
    org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
    org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
    com.unitedinternet.gmx.portalint.EncodingFilter.doFilter(EncodingFilter.java:25)
    com.unitedinternet.gmx.portalint.SecurityFilter.doFilter(SecurityFilter.java:77)
    org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
    org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)

Details
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Posted by Microsoft on 7/2/2013 at 12:04 PM
Thank you for your feedback.

We apologize for any inconvenience this might have caused. From our initial investigation, it looks like this site may have some scripting issues that are not rendering in IE11. We were able to find a workaround so that you can continue to use the site until the developer for GMX resolves this coding problem.

Workaround Steps:
1) Open IE11 and visit this website again.
2) If you receive an error or the page does not render, goto the top of IE and click on 'Tools' and then 'Compatibility View settings'
3) The Compatibility window will open and 'gmx.com' will be in 'Address to Add' so just click 'Add' button and 'Close'
4) The website should refresh at that time and render properly. If it does not refresh, just hit the 'F5 key'
5) This will need to be repeated the next time you visit this site if IE11 window has been restarted.

We value your feedback. If you have additional information that can help us recreate this issue - such as a specific url, more detailed steps, test results from different machines, or additional conditions - please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254 regarding filing a good bug report.

Best regards,

The Internet Explorer Team
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