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Exchange 2010 OWA will only run 'Light Mode' in IE11 by BrianGrimm


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 792398
Opened: 7/2/2013 8:07:08 PM
Access Restriction: Public
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Workaround(s)
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5
User(s) can reproduce this bug

Description


When visiting Exchange 2010 OWA, you are forced to use light mode. Assuming it has to do with the UA string.
Details
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Posted by Andrewr01 on 11/28/2013 at 5:12 PM
I cannot utterly believe the comment from Microsoft:

"Thank you for your feedback.

We are currently unable to reproduce this issue as described."

There in that statement is an admission of profound incompetence! I have this problem on Windows 8.1, IE11, Exchange 2010. Why can't Microsoft reproduce the issue? Do they try once, give up and move on?

This is another example of teams in MS not talking to each other, not doing any user testing and releasing half-baked products. I have been thoroughly disappointed in Windows 8.1, had massive issues with SkyDrive that I wasn't expecting and discovered that the SkyDrive team were surprised by how their users were using SkyDrive: http://blogs.windows.com/windows/b/bloggingwindows/archive/2013/10/15/skydrive-and-windows-8-1.aspx. Another example of no real-world testing and a big lack of understanding of their customers.

Pretty disappointing stuff Microsoft.
Posted by Snowknight26 on 11/11/2013 at 6:14 AM
Couple things to note:

- This is an Exchange 2010 issue, not an IE11 issue. Exchange 2010 reads the User Agent String instead of using feature detection (going against the IE development team's recommendations).
- As this is an Exchange 2010 issue and not an IE11 issue, this should really be submitted in the Exchange section of Connect (if there is one).

With that said, how in the world no one from the IE team able to reproduce this or why this still hasn't been fixed is beyond me.
Posted by LE2Strat on 10/14/2013 at 10:15 AM
This is due to a change in IE11: http://support.microsoft.com/kb/2866064

Exchange 2013 has a rollup you can install to fix the problem. There is no server side fix currently for Exchange 2010/2007. You have to use compatibility mode in IE (or just use another browser since Microsoft can't get their product teams to work with each other knowing a simple user-agent string change will break things that are heavily used by people in corporate environments).
Posted by Microsoft on 7/8/2013 at 11:11 AM
Thank you for your feedback.

We are currently unable to reproduce this issue as described.

We value your feedback. If you have additional information that can help us recreate this issue — such as a specific url, more detailed steps, test results from different machines, or additional conditions — please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254 regarding filing a good bug report.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 7/3/2013 at 2:21 PM
Thank you for your feedback.

We will be investigating this issue further.

If we need more information or more detailed repro instructions, we will notify you via Connect.

Best regards,

The Internet Explorer Team
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