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Installed IE11 on Win7 x64 - Killed WebEx (all browser platforms) by David Gugick


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 796079
Opened: 8/2/2013 11:16:49 AM
Access Restriction: Public
1
Workaround(s)
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4
User(s) can reproduce this bug

Description

After installing IE11 on my Windows 7 x64 PC, I quickly noticed that WebEx meetings would no longer work in IE. When I tried the same from Chrome and Firefox, I assumed it was a WebEx issue. But I eventually uninstalled IE11 and that fixed the issue on all platforms. Not really sure what IE11 did to the system that would affect non-IE platforms, but that was the experience I had.
Details
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Posted by ShadowSHarmon on 11/13/2013 at 11:03 AM
Please let me know what errors/logs/screenshots you need to look into this <amazing that it is closed!>.

I have this issue daily with 2 different customer's webex meetings. I have to keep a second older machine running just to meet with them successfully.

I would assume this is not an intended behavior of the new browser.

Thanks,
-Steve
Posted by LobstermanKHE on 11/13/2013 at 7:42 AM
When joining a webex meeting, the check for webex fails indicating the webex plugin is not installed, even though it is.

Interesting to me, I can successfully start a meeting using the OneClick tool in Outlook and the meeting runs fine in IE11, maybe it skips the check and it's the check itself that fails.
Posted by Microsoft on 8/5/2013 at 6:22 AM
Thank you for your feedback.

There is insufficient information to reproduce the behavior you are observing.

1) There is no information about the actual result (what is the failure, any errors, notifications provided?).
2) There is not information provided about how to repro the webex issue (is this within the browser? a separate app?),

We value your feedback. If you have additional information, please reactivate the bug or submit a new bug with more details on how to reproduce the issue. You can also read the guidelines at <https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254> regarding filing a good bug report.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 8/2/2013 at 1:00 PM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
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Posted by tsfountain on 1/10/2014 at 6:51 AM
I was able to use WebEx in IE 11 (Windows 7 x 64) by enabling Compatibility View.

* In IE 11 go to Tools menu (the gear icon, upper right).

* Open "Compatibility View settings"

* Add webex.com to the list of Compatibility View websites.