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pop-ups and search via strange web-sites by Anne Stewart


Status: 

Closed
 as External Help for as External


Type: Bug
ID: 807733
Opened: 11/4/2013 7:14:03 PM
Access Restriction: Public
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Workaround(s)
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User(s) can reproduce this bug

Description

This is a brand new computer. It came installed with Windows 8 and internet explorer. Every time I search (or even when I try to fill in this profile form) I get pop-ups form the following web-site or similar web-site with slightly different extensions: http://rvzr-a.akamaihd.net/sd/wrap-0.01.html?u=http%3A%2F%2Frvzr-a.akamaihd.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D1700-1014 I am told my version of internet explorer is out of date. I am told I have to install/update flash player, or that I need to make more money, etc.

This is not fun and very frustrating. What can be done?
Sincerely,
Anne
Details
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Posted by Microsoft on 12/2/2013 at 8:15 AM
Thank you for your feedback Anne.

I hope resetting the default search provider fixed your problem! At this point we will close this bug a external. If you are still having problems, please re-open this bug or open a new one to let us know.
If you have other problems with Internet Explorer don't hesitate to let us know!.


Best regards,

The Internet Explorer Team
Posted by Randy Ambrosen on 11/19/2013 at 8:23 PM
This is a malicious pop up that has infected my browsers and computer.

http://rvzr-a.akamaihd.net/sd/wrap-0.01.html?u=http%3A%2F%2Frvzr-a.akamaihd.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D1700-1044
Posted by Microsoft on 11/18/2013 at 11:49 AM
Hi Anne,
Sorry that you are having so much trouble. It sounds like your default search provider was set to an undesiarble site. In order to change this you need to go to Internet Explorer and at the top, just under the close button, there is an icon that looks like a gear. Click on that and from the drop-down menu select 'Manage add-ons'. In the left side, under 'Add-on Types' select 'Search Providers'. You should see a list of search providers such as Bing.com. The undesirable one is probably set as default. Select a different search provider and right click on it and select 'set as default'. It will be set as the default and you should be able to remove the faulty one.

Thanks,
The Internet Explorer Team.
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