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IE11 on Win7 64bits wrongly virus detection on PDF files by Killerappie


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 808195
Opened: 11/10/2013 3:36:40 AM
Access Restriction: Public
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Workaround(s)
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Description

I navigated to https://www.miles-and-more.kartenabrechnung.de/ to log in and download my credit card account statements as PDF file.
Could not get the PDF file (Credit Card company account statement) because after download IE11 deleted as it complained that it contained a Virus.
Had to download the PDF file with Chrome browser without any problem.
I run Symantec Endpoint Protection (updated virus definition files from 9 Nov 2013) which did not complain about anything on this file (active virus scan on the same PDF file and nothing found).
Details
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Posted by NGCBSiegel on 1/14/2014 at 6:06 AM
I am experiencing the exact same issue.

I am running Windows 7 (Ultimate) 64bit. I am also running Symantec SEP (latest version)
Last week, I upgrade from IE9 directly to 11 (via the Microsoft updates) and am no longer able to download any files from any web site via IE11. Any attempt displays a message the download was canceled because the file contained a virus.

I reverted back to IE9 by removing the Windows Update for IE11 and can (once again download files)

I subsequently, virtualized a back-up of my laptop prior to the update and am testing to see if the issue is related to Symantec SEP or the fact that I skipped IE10 first.

Posted by Microsoft on 12/11/2013 at 7:57 AM
Thank you for your feedback.

At this time we will close out this feedback item. If you are still experiencing this issue please reopen this feedback bug and attach the files. Your feedback is very important to us, and it helps us improve the quality of Internet Explorer.

We continue to welcome more feedback, so please don't hesitate to report other ways that we can improve Internet Explorer.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 12/3/2013 at 10:37 AM
Thank you for your feedback Killerappie.

Are you having this problem with other websites? We cannot access the lufthansa website and log in. If you are still experiencing this problem please let us know.
Please let us know if you are experiencing other issues as well, feedback from customers helps us to make Internet Explorer as good as possible.

Best regards,

The Internet Explorer Team
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