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Internet Explorer has stopped working (Windows 7) by Robert O'Hara


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 809297
Opened: 11/21/2013 9:37:55 AM
Access Restriction: Public
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Workaround(s)
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Description

IE 9 works fine on my computer. IE 10 and 11 both fail immediately, both 32 and 64-bit versions.

I've tried uninstalling both, reinstalling IE 9 (which works), then installing the upgrade. Same results.

I took my computer to the MS store at Bellevue Square Mall, the tech there said there is no solution to the problem.

Really????
Details
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Posted by Microsoft on 1/23/2014 at 12:16 PM
Hello Robert,
    At this time we will go ahead and close out this feedback as no repro. If you are still able to reproduce the issue will you please reopen this bug and provide information\data previously requested.
Best regards,
The Internet Explorer Team
Posted by Microsoft on 1/8/2014 at 2:55 PM
Hello Robert,

Thank you for submitting feedback we have been investing the crash you reported and will need to collect additional information to continue our investigation.

If you are still able to reproduce the crash could you please download debug diag from http://support.microsoft.com/kb/2580960
1)    Once installed open debug diag and select the rule type 'Crash' and click next.
2)    Under Select target type select 'A specific process' and click next
3)    In the text box next to Selected Process please enter iexplore.exe and click next
4)    Under the Advanced Configuration please just click next
5)    Lastly in the Select Dump Location please take note of the location where the dump file will be written. You can change this to another location if you wish. Click Next then Click Finish.
Once you have reproduced the crash open the folder location from step 5 above. Locate the file ending in .dmp. Please compress (zip) this .dmp file(s) and upload them to connect.

Thank you for your assistance in the investigation.

Best regards,
The Internet Explorer Team
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