Home Dashboard Directory Help
Search

Only a thumbnail appears after downloading another search engine and full screen is not available. by clemkadittlehopper1975


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 811037
Opened: 12/8/2013 4:11:09 PM
Access Restriction: Public
0
Workaround(s)
view
0
User(s) can reproduce this bug

Description

While downloading a program, I got a search engine I didn't want, Google Chrome and after it was installed I had to choose to make it the default browser as internet explorer 11 would no longer go full screen and only the thumbnail would load showing only enuf information to "x" out of the browser that would no longer work. So I uninstalled Google Chrome and kept the exe file just in case I got left with no browser. My email address is chseder@gmail.com if you need further information about my incident. Internet explorer 11 works perfect and I'm happy but I do not think Google Chrome should be able to make another browser inoperable.
Details
Sign in to post a comment.
Posted by Microsoft on 4/1/2014 at 3:02 PM
At this time we will go ahead and close out this feedback as no repro. If you are still able to reproduce the issue will you please reopen this bug and provide information\data previously requested.
Best regards,
The Internet Explorer Team
Posted by Microsoft on 1/28/2014 at 2:21 PM
Hello clemkadittlehopper1975,

    I am sorry to hear about your recent issue with Internet Explorer not working correctly after installing Google Chrome. Are you still experiencing this issue? If so can you collect a problem state recorder (PSR) of you opening Internet Explorer and attempting to go full screen?

    The following steps outline how to collect a problem state recorder.
1)    Please open PSR.exe from C:\Windows\System32\psr.exe
2)    Attempt to make the IE Window full screen
3)    Click on the gear icon from the tool bar and select "About Internet Explorer"
4)    Stop the PSR.exe and save the file
5)    Attach the PSR.exe output to connect.

The PSR.exe tool will take screen shots and mouse clicks so we can visualize the issue. NOTE: Please do not visit any sites that contain personal or sensitive data such as passwords or financial data while collecting the PSR.exe data.

Best regards,
The Internet Explorer Team
Sign in to post a workaround.