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Hang/unresponsive on close by cogaritis


Status: 

Resolved
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 863698
Opened: 4/29/2014 2:10:40 PM
Access Restriction: Public
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Workaround(s)
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User(s) can reproduce this bug

Description

When you have multiple tabs open in Internet Explorer (in my case, version 10.0.9200.16866) and you close a tab, the other tabs will stretch to fill the original space occupied by the tabs. If you close the browser by clicking the X in the upper right corner before the tabs shrink down to their original size, it causes the browser to hang, the mouse hangs, and ultimately nothing happens after about 10 to 15 seconds, in some cases longer.
Details
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Posted by Microsoft on 6/30/2014 at 8:29 AM
Hello,
                At this time we will go ahead and close out this feedback as no repro. If you are still able to reproduce the issue can you please reopen this bug and provide the following:
1)    IE version and build number listed in the Help|About dialogue

Best regards,
The Internet Explorer Team
Posted by cogaritis on 6/5/2014 at 7:48 AM
Hi IE Team!

Sorry, I haven't had a chance to test, but I'll test at home this weekend. I was actually in Seattle last week, drove up to Bellevue to check out the Microsoft buildings. It's beautiful up there! Too bad it's a requirement that to apply at Microsoft you must have at least a Bachelors.

TTYS
Posted by Microsoft on 6/5/2014 at 6:51 AM
Hello Cogaritis,
Have you tried running IE10 without add-ons? Unfortunately, without a crashdump or debug diag at least, I'm not sure how we can troubleshoot this any further. Especially since you say that it's an Enterprise environment, there may be Group policies involved that are causing the hang. The point is, we just dont know.

Do you have any other details that could help us troubleshoot?

Best Regards,
The Internet Explorer Team
Posted by cogaritis on 4/30/2014 at 1:44 PM
Hi,

It isn't a crash, so I don't think it will produce a crash dump. The application just freezes for a few seconds and then nothing happens - almost as if you pressed pause and then pressed play 10 seconds later.

I'm in an enterprise environment and I cannot install IE 11, though I'll test at home (Windows 8.1) to see if this behavior persists.

My current operating system is Windows 7 Enterprise SP1.
Posted by Microsoft on 4/30/2014 at 12:47 PM
Hello,
I have one more question about this investigation. Have you tried to reproduce this behavior in IE11 or is it isolated to IE10 ???

Thanks!
The Internet Explorer Team
Posted by Microsoft on 4/30/2014 at 12:44 PM
Hello.
I do apologize for the crashes you have experienced and I would like to investigate the source of the crashes. Unfortunately, we have been unsuccessful in our attempts to reproduce the issue. This could be caused by a number of environmental factors or differences in our test PC's and the PC reproducing the behavior for you.

Below are instructions on collecting the crash dump for IE, please follow these instructions and upload a compressed/s zip file.
-----------------------------------------------------------------------------------------------

Please download debug diag from http://support.microsoft.com/kb/2580960
1)    Once installed open debug diag and select the rule type 'Crash' and click next.
2)    Under Select target type select 'A specific process' and click next
3)    In the text box next to Selected Process please enter iexplore.exe and click next
4)    Under the Advanced Configuration please just click next
5)    Lastly in the Select Dump Location please take note of the location where the dump file will be written. You can change this to another location if you wish. Click Next then Click Finish.
Once you have reproduced the crash open the folder location from step 5 above. Locate the file ending in .dmp. Please compress (zip) this .dmp file(s) and upload them to connect.

If the dump file is larger than 50mb compressed please use the application 7Zip to create multiple volumes of compressed files. You can get the 7zip application free here! http://www.7-zip.org/download.html
After you have installed the application, right click on the unarchived dump file and point to 7zip>Add to Archive. This will bring the 7zip configuration window into focus. Find the pull down menu entitled ‘Split to Volumes, bytes’, click and choose the 10mg option. Hit OK and it will write multiple 10mg zip files. Upload all of them here on Connect and we will put them back together.

Thank you for your assistance in the continued investigation of this issue.
Best regards,
The Internet Explorer Team
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File Name Submitted By Submitted On File Size  
1.png 4/29/2014 11 KB
3.png 4/29/2014 11 KB
2.png 4/29/2014 11 KB