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Crash in technet forum by Florian Krueger


Status: 

Closed
 as Not Reproducible Help for as Not Reproducible


Type: Bug
ID: 864860
Opened: 5/1/2014 6:48:28 AM
Access Restriction: Public
0
Workaround(s)
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1
User(s) can reproduce this bug

Description

Hi,

IE11 crashes here:
http://social.technet.microsoft.com/Forums/office/en-US/cd4c54cf-00f9-4ba9-b558-0fe69513f909/problems-with-outlook-2013-and-imap-synchronization?forum=officeitpro

I also read it in this page (second last post) that IE crashes for other people and we surf this page with Mozilla.

BR,
Florian
Details
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Posted by Microsoft on 5/19/2014 at 8:00 AM
Hello,
                At this time we will go ahead and close out this feedback as no repro. If you are still able to reproduce the issue can you please reopen this bug and provide the following:
1)    IE version and build number listed in the Help|About dialogue

Best regards,
The Internet Explorer Team
Posted by Florian Krueger on 5/16/2014 at 6:47 AM
Update: Today I rebootet my PC because of Windows updates. Now my IE is 17107. With this version I see the issue is fixed. Can someone who also has/had this problem reproduce that?
Posted by Florian Krueger on 5/15/2014 at 10:37 AM
Hi!

The issue is still the same (i got the 17105 version). After some time of waiting, I get a message about a long running script. When I click STOP, then I can access the page. Are you not getting this behaviour? How long is your rendering time for the page?

BR,
Florian
Posted by Microsoft on 5/15/2014 at 10:21 AM
Hello,
Thank you for the feedback. I wanted to check with you to find out if the issue is reproducible on your pc after installing the latest update for Internet Explorer? The latest update would bring your IE version to 11.0.9600.17105. In our testing, we have not been successful in reproducing this issue. If you are still able to reproduce the issue can you please post the version of IE that you have installed?

Best regards,
The Internet Explorer Team
Posted by Florian Krueger on 5/14/2014 at 7:21 AM
The problem is, that the page does not crash, but the loading circle keeps turning without any progress. Like this you are not able to scroll down e.g.

Posted by Microsoft on 5/14/2014 at 7:02 AM
Hello,
                At this time we will go ahead and close out this feedback as no repro. If you are still able to reproduce the issue can you please reopen this bug and provide the following:
1)    IE version and build number listed in the Help|About dialogue
2)    Crashdump

Best regards,
The Internet Explorer Team
Posted by Microsoft on 5/5/2014 at 9:19 AM
Kruegerf,
I do apologize for the crashes you have experienced and I would like to investigate the source of the crashes. Unfortunately, we have been unsuccessful in our attempts to reproduce the issue. This could be caused by a number of environmental factors or differences in our test PC's and the PC reproducing the behavior for you.

Below are instructions on collecting the crash dump for IE, please follow these instructions and upload a compressed/s zip file.
-----------------------------------------------------------------------------------------------

Please download debug diag from http://support.microsoft.com/kb/2580960
1)    Once installed open debug diag and select the rule type 'Crash' and click next.
2)    Under Select target type select 'A specific process' and click next
3)    In the text box next to Selected Process please enter iexplore.exe and click next
4)    Under the Advanced Configuration please just click next
5)    Lastly in the Select Dump Location please take note of the location where the dump file will be written. You can change this to another location if you wish. Click Next then Click Finish.
Once you have reproduced the crash open the folder location from step 5 above. Locate the file ending in .dmp. Please compress (zip) this .dmp file(s) and upload them to connect.

If the dump file is larger than 50mb compressed please use the application 7Zip to create multiple volumes of compressed files. You can get the 7zip application free here! http://www.7-zip.org/download.html
After you have installed the application, right click on the unarchived dump file and point to 7zip>Add to Archive. This will bring the 7zip configuration window into focus. Find the pull down menu entitled ‘Split to Volumes, bytes’, click and choose the 10mg option. Hit OK and it will write multiple 10mg zip files. Upload all of them here on Connect and we will put them back together.

Thank you for your assistance in the continued investigation of this issue.
Best regards,
The Internet Explorer Team
Posted by Mr Monopoly on 5/1/2014 at 8:48 AM
See: https://connect.microsoft.com/IE/feedback/details/842984/ie-performance-on-long-msdn-technet-threads-absolutely-sucks-elsewhere-too

It contains a generalized demo that benchmarks the n-squared element move relationship which gags all IE editions.
It also includes a post from N.Carboni, who cites his Feb 2013 TechNet thread on this same subject.

--------------------

There is a very recent msdn/TechNet ReportaBug thread on this subject here:

http://social.technet.microsoft.com/Forums/en-US/612d7917-d928-4298-acf4-899a1d5543ea/looking-for-help-with-long-thread

--------------------

Yesterday an msdn thread was posted which seems related to this. Except it shows how this IE issue affects sites and scripts outside the socialmicrosoft domain.

It has attracted (thus far) only a single-word dismissive reply from a sponsored MVP troll.    "documentFragments"

I am watching with great interest to see that psychopathic grunt get marked "answer".


http://social.msdn.microsoft.com/Forums/windows/en-US/6b57b8d1-0550-4d41-8641-2ff0479e54ee/webpage-with-paged-grid-and-1000-rows-per-page-takes-15sec-in-ie11-2sec-in-chrome

Posted by EricLaw [ex-MSFT] on 5/1/2014 at 7:43 AM
When loading this page in IE11 on Windows 8.1U1, I see "Microsoft.com is not responding due to a long-running script [Stop Script]"

Looking at the profiler:
getAttribute    15,169    4,488.20    4,488.20                
appendChild    14,271    3,071.59    3,071.59                
innerHTML    4,770    2,822.63    2,820.67                
b.event.add    5,056    1,399.06    1,354.06    http://ajax.aspnetcdn.com/ajax/jquery/jquery-1.9.1.min.js    3        
removeChild    9,332    982.11    843.12                
M    10,410    577.04    573.04    http://ajax.aspnetcdn.com/ajax/jquery/jquery-1.9.1.min.js    3        
Posted by vcemasko on 5/1/2014 at 7:36 AM
No crash, but microsoft.com is not responding due to a long-running script under x64 Microsoft Windows [Version 6.3.9600] with x64 IE11.0.9600.17031 update 11.0.7 KB29119355

Same story as in https://connect.microsoft.com/IE/feedback/details/792464/ie-11-and-earlier-long-hanging-on-some-large-webpages
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