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Small Business Server 2008 Product Servicing Community Survey
The following questions are regarding your product and servicing experience of Microsoft Windows Small Business Server 2008.
1. Which of the following describe your primary role in your work
I provide IT solutions to other Small Business companies
I manage IT solutions for my own Company (My company is not an IT company)
Other
2. If your company participates in Microsoft Partner Programs, select the following that applies. Are you a:
Gold member
Certified member
Registered member
Action Pack subscriber
M-B-S partner member
MVP
3. I am satisfied with the quality of SBS updates
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
4. The SBS updates are delivered to customers within a reasonable timeframe
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5. The SBS update are delivered to customers within a predictable timeframe
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
6. SBS 2008 has good compatibility with other Microsoft product's service packs and updates
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
7. SBS team gives you sufficient background information for new updates and quality issues
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8. SBS team listens to customer feedbacks and continue to improve product quality
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
9. Select 3 areas where you think the SBS team is doing well (Please only check 3)
Communications of new updates, and product issues
Quality of fixes
Timing of fixes
Predictable scheduling of fixes
Trouble shooting/consulting resources to help customer fix issues
Diagnostic Tools to help identify the problems of the box
Compatibility with other Microsoft service packs and updates
10. Select 3 areas where you want the SBS team to do better. (Please check only 3)
Communications of new updates, and product issues
Quality of fixes
Timing of fixes
Predictable scheduling of fixes
Trouble shooting/consulting resources to help customer fix issues
Diagnostic Tools to help identify the problems of the box
Compatibility with other Microsoft service packs and updates
Others: Please explain in additional comments
11. Select the products/solutions you will deploy in next 1 year
New platform, like Windows 7 client and Server
SBS Update rollups and SBS BPA
Microsoft product service packs, like windows server 2008 SP2, Exchange 2007 SP2
Other Microsoft products, like CRM, Office Accounting for Small Business Server.
New SBS white paper solution, like Hyper-V, ISA
Migration from SBS 2003 to SBS 2008
Others: Please explain in comments.
12. What are the updates you will install on a regular basis (select all that apply)
Security updates
SBS auto-approved updates
Optional updates, including service packs and cumulative updates
Service packs from Download center
Cumulative updates from Download center
Others: Please explain in comments
13. How often do you install updates
We install updates immediately when they are available
We install updates every month
We install updates every 2 months
We install updates every 3-6 months
We wait for next service pack to install all updates
We don’t install any updates unless we find issues
Other: Please explain in Comments:
14. Overall, I am satisfied with the IT solutions provide by Small Business Server 2008
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
15. How will you reference Small Business Server 2008 to others
Strongly Recommend
Recommend
Neutral
Not Recommend
16.
Please share your comments regarding your answer for question 15
17. Additional comments:
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