Unable to install SQL Server 2012 SP1 - "the system cannot open the device or file specified"

Unable to install SQL Server 2012 SP1 - "the system cannot open the device or file specified" by Jean-Pierre Riehl

Closed

as Not Reproducible Help for as Not Reproducible

Type:	Bug
ID:	775901
Opened:	1/6/2013 2:18:54 AM
Access Restriction:	Public

Workaround(s)

view

User(s) can reproduce this bug

I install an instance of SQL Server 2012 (without SP1)
I install a second instance and SP1 was detected during installation and added
I start SQLServer2012SP1-KB2674319-x64-ENU.exe and it fails with that error :

"the system cannot open the device or file specified"

see Logs in "Actual Results"

Note :
In "installed programs", I saw only "Microsoft SQL Server 2012 Setup (English)" at SP1 version (11.1.3000), all other components are without SP1. The 2 instances are without SP1 also (11.0.2100).
--> see screenshot

Note : i downloaded 2-times the binairies of SP1 and the same EXE works on another server

Details (expand)

English

SQL Server 2012 - Enterprise Edition

Setup

Windows Server 2012 Standard

US English

install SQL Server 2012 instance without SP1 (do not detect updates during setup)
install another instance with SP1 (detected during setup)

try to install SP1 MSI : SQLServer2012SP1-KB2674319-x64-ENU.exe

obvious

X64

Hyper-V (On-Premise)

File Name	Submitted By	Submitted On	File Size
Untitled.png	Jean-Pierre Riehl	1/6/2013	11 KB
Detail.txt	Jean-Pierre Riehl	1/6/2013	756 KB
SetupLogs.zip	Jean-Pierre Riehl	1/13/2013	1.53 MB

Posted by Microsoft on 3/22/2013 at 8:29 AM

Hi Jean-Pierre, let us know if the suggested work-around doesn't work.

thanks,
[SQL Server Team]

Posted by Microsoft on 2/15/2013 at 10:50 AM

Hi Jean-Pierre, thanks for sending the logs. Based on the error code this appears to be corruption in the msi cache. In order to address this issue, you will need to re-cache the .msi. Please refer tot he KB articles below for more details.

http://support.microsoft.com/kb/969052

http://support.microsoft.com/kb/2015100/es

thanks,
[SQL Server Team]

Posted by Jean-Pierre Riehl on 1/13/2013 at 3:07 AM

Done.

Posted by Microsoft on 1/9/2013 at 5:43 PM

Hi Jean-Pierre, thanks for taking the time to report this issue. In order to facilitate further investigation could you attach setup logs?

thanks,
[SQL Server Team]