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Unable to install SQL Server 2012 SP1 - "the system cannot open the device or file specified" by Jean-Pierre Riehl


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 as Not Reproducible Help for as Not Reproducible


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Type: Bug
ID: 775901
Opened: 1/6/2013 2:18:54 AM
Access Restriction: Public
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Description


I install an instance of SQL Server 2012 (without SP1)
I install a second instance and SP1 was detected during installation and added
I start SQLServer2012SP1-KB2674319-x64-ENU.exe and it fails with that error :

     "the system cannot open the device or file specified"

see Logs in "Actual Results"

Note :
In "installed programs", I saw only "Microsoft SQL Server 2012 Setup (English)" at SP1 version (11.1.3000), all other components are without SP1. The 2 instances are without SP1 also (11.0.2100).
--> see screenshot

Note : i downloaded 2-times the binairies of SP1 and the same EXE works on another server
Details
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Posted by Microsoft on 3/22/2013 at 8:29 AM
Hi Jean-Pierre, let us know if the suggested work-around doesn't work.

thanks,
[SQL Server Team]
Posted by Microsoft on 2/15/2013 at 10:50 AM
Hi Jean-Pierre, thanks for sending the logs. Based on the error code this appears to be corruption in the msi cache. In order to address this issue, you will need to re-cache the .msi. Please refer tot he KB articles below for more details.

http://support.microsoft.com/kb/969052

http://support.microsoft.com/kb/2015100/es

thanks,
[SQL Server Team]
Posted by Jean-Pierre Riehl on 1/13/2013 at 3:07 AM
Done.
Posted by Microsoft on 1/9/2013 at 5:43 PM
Hi Jean-Pierre, thanks for taking the time to report this issue. In order to facilitate further investigation could you attach setup logs?

thanks,
[SQL Server Team]
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File Name Submitted By Submitted On File Size  
Detail.txt 1/6/2013 756 KB
Untitled.png 1/6/2013 11 KB
SetupLogs.zip 1/13/2013 1.53 MB