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The product that you are trying to install is not supported on your operating system by DWilbourn


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Type: Bug
ID: 618063
Opened: 10/29/2010 7:30:56 AM
Access Restriction: Public
2
Workaround(s)
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3
User(s) can reproduce this bug

Description

Installation of Visual Web Developer Express 2010 will not run. The Web Platform Installer shows the message "The product that you are trying to install is not supported on your operating system."

Experimenting, I found that selecting the product via the "Whats New" tab on the installer does work. (at least it's running at the moment!)

My system is a new PC with new, factory installed Win 7 Home Premium.
Details
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Posted by Radi A. [SharePoint 2010 MCM] on 1/13/2011 at 2:32 AM
I had the same error message on a new server. I got it working by running IE as Administrator, then Web PI worked fine.
Posted by DWilbourn on 11/11/2010 at 12:48 AM
Log files not possible as the installation did finally work by using the workaround mentioned.
Posted by Microsoft on 11/11/2010 at 12:26 AM
Hello,

Sorry for bothering. Could you please upload a setup log file to help us investigate the issue?
You can get the log files with the following steps:
1) Download collect.exe from the link below. http://go.microsoft.com/?LinkId=8967043
2) You may choose to save the tool for later use, or to run directly.
3) The utility creates a compressed cabinet of all the VS and .NET logs to %TEMP%\vslogs.cab.

You can get more details about how to get the log files here:
http://blogs.msdn.com/heaths/archive/2009/05/22/updated-log-collection-utility-available-for-visual-studio-2010-and-net-4-0-beta-1.aspx

It would be greatly appreciated if you could provide us with that information as quickly as possible. If we do not hear back from you, we will close this issue.

Thanks you,
Posted by Eric Weiss on 11/7/2010 at 4:42 PM
Same issue with me. One thing to note is that this is a fresh Windows 7 Install. I haven't activated the OS yet. I have tried from both Chrome and IE 9.
Posted by Pilot Mike on 11/5/2010 at 9:56 PM
This must be new, It worked on my machine about two months ago but I reinstalled the OS (with the same version of W7) and now I can't install? Help
Posted by Microsoft on 11/5/2010 at 2:12 AM
Hello,

Sorry for bothering. Is there any update? Could you please provide us the link address of the Webpage?

It would be greatly appreciated if you could provide us with that information as quickly as possible. If we do not hear back from you within 7 days, we will close this issue.

Thanks you,
Posted by Microsoft on 10/31/2010 at 11:00 PM

Thanks for reporting the issue.
In order to fix the issue, we must first reproduce the issue in our labs. We are unable to reproduce the issue with the steps you provided.

Could you please upload a setup log file to help us investigate the issue?
You can get the log files with the following steps:
1) Download collect.exe from the link below. http://go.microsoft.com/?LinkId=8967043
2) You may choose to save the tool for later use, or to run directly.
3) The utility creates a compressed cabinet of all the VS and .NET logs to %TEMP%\vslogs.cab.

You can get more details about how to get the log files here:
http://blogs.msdn.com/heaths/archive/2009/05/22/updated-log-collection-utility-available-for-visual-studio-2010-and-net-4-0-beta-1.aspx

Thanks again for your efforts and we look forward to hearing from you.

Posted by Ann83 on 10/29/2010 at 4:28 PM
I am also facing the same issue.Could you please update the question with the correct answer?
Posted by Microsoft on 10/29/2010 at 8:22 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)
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Posted by ksirota on 3/21/2011 at 3:16 PM
I needed to install PHP, but couldn't get past the error noted above. I tried installing right from the IIS.net site.

The workaround:
1. Make sure you have the "Web Platform Installer" application downloaded and installed.
2. Open the Web Platform Installer
3. Search for the module you are trying to add in the top right corner of the Web Platform Installer app.
4. Check off the modules you need and click Install.

Posted by DWilbourn on 11/11/2010 at 12:48 AM
Select the product via the "Whats New" tab on the installer.