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VS2012 RC Uninstall / Reinstall doesn't resolve VS2012 crash problem by ccb2010


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Type: Bug
ID: 754049
Opened: 7/17/2012 5:17:35 AM
Access Restriction: Public
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Description

Hello,
Win7 x64 Pro.
After using VS2012 RC for several days, it crashed while building a C# project.
It crashed on every subsequent attempt to start it.

I followed the instructions in this post: http://social.msdn.microsoft.com/Forums/en-US/vssetup/thread/6fadba03-5b07-47b1-9f5e-ed207462d411/
VS2012 RC continued to crash on startup.

I have uninstalled/resinstalled several times.
I have run Setup->Repair.
Nothing has resolved the crash at startup problem.

When running "devenve.exe /safemode", I get this error:
"The 'Microsoft.VisualStudio.Labs.SolutionNavigatorPackage, SolutionNavigator, Version=10.0.0.2, Culture=neutral, PublicKeyToken=blah' package did not load correctly."
Details
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Posted by ccb2010 on 8/16/2012 at 9:00 AM
I did these things:
1) Via "Add or Remove Programs", uninstalled VS2012 RC.
2) Removed registry key HKCU\Software\Microsoft\VisualStudio\11.0
3) Installed VS2012 RTM

VS2012 starts, loads existing VS2010 solution. When I try to Clean the solution, VS2012 crashes:
Problem Event Name:    APPCRASH
Application Name:    devenv.exe
Application Version:    11.0.50727.1
Application Timestamp:    5011ecaa
Fault Module Name:    clr.dll
Fault Module Version:    4.0.30319.17929
Fault Module Timestamp:    4ffa5753
Exception Code:    c00000fd
Exception Offset:    0003be0e
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    3aa7
Additional Information 2:    3aa7a4a7eb6be37964f4a21520174fcf
Additional Information 3:    2292
Additional Information 4:    2292e39d02ec309cba7f01f8c784837d

Looks like there is more than just one reg key that needs to be cleaned up...
Posted by ccb2010 on 8/16/2012 at 7:02 AM
What about
HKEY_CURRENT_USER\Software\Microsoft\VisualStudio\11.0_Config
?
Posted by ccb2010 on 8/16/2012 at 6:41 AM
Thanks for the reply. I am currently uninstalling VS2012 RC.

However, I have a Win7 x64 system, and find the
HKCU\Software\Microsoft\VisualStudio\11.0 key,
but DON'T find anything that appears related to VS2012 under
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft
Should I delete that entire key?


Posted by Microsoft on 8/14/2012 at 2:33 PM
You should uninstall Visual Studio 2012 RC from "Programs and Features" in your Control Panel. This won't remove all components (by design for shared components), but should remove enough.

Then you can delete the following registry key and re-install VS2012 RC (or wait for RTM).

HKCU\Software\Microsoft\VisualStudio\11.0 (on a 64-bit system, this is under the HKCU\Software\Wow6432Node key).

Thank you,
Heath, VS Setup Team
Posted by ccb2010 on 8/4/2012 at 10:31 AM
Any information? VS2012 is utterly unusable on my Win7 x64 Pro computer.
Posted by Microsoft on 7/19/2012 at 11:14 PM
Thanks for your update. Your issue has been routed to the appropriate VS development team for investigation. We will contact you if we require any additional information.
Posted by ccb2010 on 7/19/2012 at 6:45 AM
2 zip files attached...
Thanks for following up on this...
Posted by Microsoft on 7/19/2012 at 12:21 AM
Thanks for your response. Could you please provide us with *.winperf files? Please collect a copy of all *.winperf files from "{SystemDrive}:\Users\{UserName}\AppData\Roaming\Microsoft\VisualStudio\10.0” directory

Thanks again for your efforts and we look forward to hearing from you.

Microsoft Visual Studio Connect Support Team
Posted by ccb2010 on 7/18/2012 at 7:47 AM
I have started VS 2012 RC with the 'safemode' switch. The OP contains the error I see when VS starts up.
It appears the Microsoft Visual Studio 2012 Feedback Tool installed, finally.
However, when I try to use it, I end up on this page: https://connect.microsoft.com/VisualStudio/content/content.aspx?ContentID=27774
It appears the Feedback Tool is not working as documented...
Posted by ccb2010 on 7/18/2012 at 4:36 AM
The Visual Studio 2012 Feedback Tool looks very useful.
Two problems:
- Trying to install the tool: "The extension manifest is invalid"
- It will be difficult to use the tool, if it were installed, because I can't get to the VS 2012 Help menu because VS 2012 CRASHES WHILE STARTING.

A suggestion in the thread referenced in the OP suggested I start my computer in safe mode; I'll try that and report what I find.
Posted by Microsoft on 7/17/2012 at 8:00 PM
Thanks for your feedback. In order to efficiently investigate and reproduce this issue, we are requesting additional information outlined below.

Could you please give us a dump file and call stack so that we can conduct further research?

Visual Studio now has an extension called Microsoft Visual Studio 2012 Feedback Tool, available on the VS gallery(http://visualstudiogallery.msdn.microsoft.com/f8a5aac8-0418-4f88-9d34-bdbe2c4cfe72).

The extension allows you to
1. upload files,
2. collect trace and dump files
3. collect steps while you're repro'ing the issue, as well as
4. SQM logs about VS extensions installed
5. System details (in DxDiag output)

More information on how to use the tool to provide feedback is published here(https://connect.microsoft.com/VisualStudio/content/content.aspx?ContentID=26698).

Please submit this information to us within 4 business days. We look forward to hearing from you with this information.

Microsoft Visual Studio Connect Support Team
Posted by Microsoft on 7/17/2012 at 5:50 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)
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File Name Submitted By Submitted On File Size  
VisualStudio_10.0_perf_files.zip (restricted) 7/19/2012 -
VisualStudio_11.0_perf_files.zip (restricted) 7/19/2012 -
VisualStudio_10.0_perf_files.zip 7/19/2012 44 KB
VisualStudio_11.0_perf_files.zip 7/19/2012 40 KB