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Visual Studio 2012 Update 1 Crashes when trying to view help (Ctrl+F1) by Xerces_Failed


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Type: Bug
ID: 779290
Opened: 2/15/2013 7:21:00 AM
Access Restriction: Public
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Workaround(s)
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User(s) can reproduce this bug

Description

VS 2012 will cease to respond by simply pressing Ctrl+F1 for help. I end up having to restart the program.
Details
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Posted by Paul Marangoni on 11/12/2013 at 4:43 PM
My Visual Studio 2012 help viewer crashes whenever I try to open it, ever since installing IE11.
Posted by Microsoft on 2/28/2013 at 12:52 AM
Hi Xerces_Failed, we'll close this feedback. Please reopen this feedback if you have not resolved this issue. Thanks for your time.
Posted by Microsoft on 2/24/2013 at 6:16 PM
Hi Xerces_Failed, sorry for my late response. In my case, the Help Viewer opened when i selected View Help. We can't repro your issue, so we need any additional information to investigate this issue.
You can create a dump file through righting click devenv.exe in task manager, selecting Create Dump File option.
Or you can create a dump by Feedback Tool:
1. Start Microsoft Visual Studio 2012 Feedback Tool
2. Select "Add to an existing feedback"
3. Select type: Hang
Thanks for your time.
Posted by Xerces_Failed on 2/19/2013 at 6:27 AM
How incredibly incompetent is your support team? "You're requesting a 32 bits dump file." What file? Where's it located? What's the name of it? I've never seen such incompetence.
Posted by Microsoft on 2/18/2013 at 11:02 PM
Thank you for submitting feedback on Visual Studio and .NET Framework. In order to efficiently investigate and reproduce this issue, we are requesting a 32 bits dump file. We look forward to hearing from you with this information.
If the dump file is too big to upload, please follow this
************************************************************
Please zip the file and use "FeedbackID-XXXXXX" as prefix of the file name.
************************************************************
You can use the following workspace to upload the file by IE: https://sftemea.one.microsoft.com/choosetransfer.aspx?key=4714c7a4-1646-49f2-8e2c-91f818cdd165
Password: g#8EJcuGOqrKZ8N
Thanks again for your efforts and we look forward to hearing from you.
Microsoft Visual Studio Connect Support Team
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