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VS2012 Update 2 installer hangs by JosephHarmon


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Type: Bug
ID: 785697
Opened: 4/26/2013 11:46:41 AM
Access Restriction: Public
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Description

The VS2012 Update 2 installer UI hangs once I open the executable. I can minimize/maxmize the window, but I can't ever see the UI, it looks hung with the splash screen contents rendering on top of the UI. This is reproducible 100% of the time on my machine, and I am unable to get the version 2 update installed because of it.
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Posted by Microsoft on 5/6/2013 at 4:10 AM
Hi, given that we have not heard back from you in 7 days. We will go ahead and close this Connect Issue. If you get a chance to review and provide the information requested earlier, you can go ahead and reactivate this issue.
Posted by Microsoft on 5/2/2013 at 2:28 AM
I am currently standing by for an update from you and would like to know how things are going on your end. If you could get back to me at your earliest convenience with information I request, we will be able to make headway towards a resolution. I look forward to hearing from you.
Posted by Microsoft on 4/29/2013 at 12:22 AM
Thanks for reporting the issue. In order to fix the issue, we must first reproduce the issue in our labs. We are unable to reproduce the issue with the steps you provided.

It may help if you provide us with:
a setup log file

You can get the log files with the following steps:
1) Download collect.exe from the link below. <http://go.microsoft.com/?LinkId=8967043>
2) You may choose to save the tool for later use, or to run directly.
3) The utility creates a compressed cabinet of all the VS and .NET logs to %TEMP%\vslogs.cab.

You can get more details about how to get the log files here:
http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx

Thanks again for your efforts and we look forward to hearing from you.
Microsoft Visual Studio Connect Support Team
Posted by Microsoft on 4/26/2013 at 11:51 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)
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