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MS Help viewer update removes existing content and has no sources to re-download from by Rik Garner


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Type: Bug
ID: 790368
Opened: 6/18/2013 4:58:58 AM
Access Restriction: Public
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Workaround(s)
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Description

MS Help Viewer offered an update (link appeared on bottom right of window) which I accepted and was installed. Content page then displayed 'No content was found on your computer.' No items appear in the left-hand list in the Content or Index tab.
On the Manage Content tab, there are no items listed when either on-line or disk are selected. Searching returns no results.
Details
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Posted by Microsoft on 6/19/2013 at 12:46 PM
Greetings Rik Garner

Thank you for taking the time to let us know the Help book service was down, and your patience while this issue was being addressed. On Monday the online service experience a disruption which, as you have seen, affected the Help book service. That problem was fixed yesterday morning. We apologize for the inconvenience.

Regarding the loss if your existing content, if re-installing content does not fix the problem, please re-activate this bug and let us know. You may have been unfortunate enough to have been downloading the book packages just as the service was disrupted, and the process of trying to install possibly corrupted book packages (a result of an incomplete download, although we do catch that type of event and ask for you to continue the download upon network/connectivity disruptions and reconnection) may have corrupted your local content store.

Please continue to let us know if you experience any Help viewer issues. Feedback is greatly appreciated.

Thank you,

Malcolm Dickson
IDE Program Manager II
Posted by Microsoft on 6/19/2013 at 1:35 AM
B.Jenkins supported a workaround in http://connect.microsoft.com/VisualStudio/feedback/details/790385/microsoft-help-viewer-2-0-deletes-all-local-catalogs-and-will-no-longer-fetch-books-online . Please try it.
Posted by Microsoft on 6/19/2013 at 12:53 AM
Thanks for your feedback.

We are rerouting this issue to the appropriate group within the Visual Studio Product Team for triage and resolution. These specialized experts will follow-up with your issue.
Posted by Microsoft on 6/18/2013 at 5:50 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)
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