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Help Viewer - After Applying Update, All Content Disappears! by Roger Mustang Villela



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Type: Bug
ID: 790371
Opened: 6/18/2013 5:46:37 AM
Access Restriction: Public
User(s) can reproduce this bug


Today,when i started the help viewer, updates are available. I clicked on update button. After apply update, all content disappears.
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Posted by Roger Mustang Villela on 6/20/2013 at 10:40 AM
Hello... :)

Yes, later, on the same day, the problem was resolved!

The team explained that a problem ocurred with the services...

Man, what a fright, documentation is the gold...the trading currency... :)

Thanks... :)

Posted by Microsoft on 6/19/2013 at 2:42 PM
Greetings Roger Mustang Villela

Thank you for taking the time to let us know the Help book service was down, and your patience while this issue was being addressed. On Monday the online service experienced a disruption which, as you have seen, affected the Help book service. That problem was fixed yesterday morning. We apologize for the inconvenience.

Please continue to let us know if you experience any Help viewer issues. Feedback is greatly appreciated.

Thank you,

Malcolm Dickson
IDE Program Manager II
Posted by Microsoft on 6/19/2013 at 1:36 AM
B.Jenkins supported a workaround in http://connect.microsoft.com/VisualStudio/feedback/details/790385/microsoft-help-viewer-2-0-deletes-all-local-catalogs-and-will-no-longer-fetch-books-online . Please try it.
Posted by Microsoft on 6/18/2013 at 11:38 PM
Thanks for your feedback.

We are rerouting this issue to the appropriate group within the Visual Studio Product Team for triage and resolution. These specialized experts will follow-up with your issue.
Posted by Roger Mustang Villela on 6/18/2013 at 10:49 AM
Hi, another guy is with the same problem and that start today:

Someone in the help team create a BIG problem to all users of VS2012! Remove ALL CONTENT, on every UPDATE!

How that is possible, considering that something should be TESTED before released???

Posted by Microsoft on 6/18/2013 at 5:50 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)
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File Name Submitted By Submitted On File Size  
Steps to Reproduce - Help Viewer - After Apply Update, All Content Disappears! Every time....docx (restricted) 6/18/2013 -
Help Viewer 2.png (restricted) 6/18/2013 -
Help Viewer 1.png (restricted) 6/18/2013 -