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Hyper-V install = Blue Screen - VIDEO_TDR_FAILURE by DevInstinct

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Type: Suggestion
ID: 527817
Opened: 1/28/2010 6:05:59 AM
Access Restriction: Public
13
Workaround(s)
How to reproduce the blue screen:
Occurs when rebooting after installing the Hyper-V server role in Windows Server 2008 R2, if a high-end videocard driver is used instead than the default VGA driver.
Note: this is a BLUE SCREEN problem, not a performance problem.

Hardware:
Dell Studio 1747 laptop, i7 processors, ATI Mobility Radeon HD 4650, 8G RAM
My searches here and on the web seems to indicate that the problem occurs mostly with laptop computers.
***This is wide-spread: I have seen posts involving either Dell or HP laptops and ATI or NVIDIA video cards.

What I know:
(I use my ATI card as an example, but other posts mention the same problem with other videocards.)
- Running high-res games on Windows 7 with the ATI driver works on the same computer.
- Running Windows Server 2008 R2 (Standard or Enterprise) in high-res/dual monitors with the ATI driver works.
- Running Hyper-V with the basic Windows VGA driver works.
- Booting after the Hyper-V role install causes a blue screen after the progress bar, before the logon screen, when the ATI driver is also installed.
- Booting in safe mode is ok (ATI driver disabled).
- Booting without BIOS virtualization option is ok (Hyper-V disabled).
- Turning off the display driver recovery timeout causes hang (infinite timeout) instead than the blue screen (HKLM\System\CurrentControlSet\Control\GraphicsDrivers - TdrLevel DWORD value of 0).
- Using basic VGA with the ATI driver (custom boot - BCDEDIT /SET VGA ON) still causes the blue screen.
- Tried other BIOS/MSCONFIG/ATI options without finding anything usefull.
- Tried twice from clean OS installs, with and without networking, with and without windows updates, with and without latest drivers (chipsets/videocard) from Dell.
- The error in the MEMORY.DMP file is VIDEO_TDR_FAILURE (116)

I could submit the full MEMORY.DMP if you need it. I'll be glad to help fix this issue, which is driving me crazy - really did spent a lot of time on this one.
Details (expand)
Server Role:
Other
Please describe how you would like this behavior to change?
Hyper-V should not crash with high-end videocards, even on laptop computers.
Please provide a justification for why you think this change should be made?
- To be able to use an external monitor/projector for demos, presentations and training.
- To use dual monitors and high resolution while doing software development in an Hyper-V self-contained networked test environment.
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Posted by Springbank10 on 7/22/2011 at 4:31 AM
Got a fix from MS on the BSOD; http://support.microsoft.com/kb/2551127 worked for me. I am able to run multiple HyperV guests and use the ATI graphics drivers.

I'm not totally convinced that everything is working entirely has I'd have hoped though. The system seems to be pretty 'stuttery' even though the overall CPU and memory utilization is low.
Posted by Springbank10 on 6/30/2011 at 2:43 PM
SP1 doesn't work for me either. Dell Opitplex 990 + ATI with dual monitors. BSOD with same graphics driver failure on startup. I can choose between either non-native graphics resolutions or Hyper-V. Filed an issue with MS support but am not holding my breath for a fix.
Posted by Stoffis on 5/7/2011 at 11:28 PM
Well, SP1 didnt work for me :-(
Using a E6410 with the Intel Graphics HD Driver and yes, I need to be able to use a better graphics card driver on my laptop as well as using Hyper-V.

This is a bugger that MS can´t fix this problem, it has obviously been going on for some time now and since most of the companies I know that run on the same agreement as our company does now gets shipped with this laptop I suppose more people will get this problem.

I use Win 2k8R2 SP1 on my computer and nope, as soon as I try to install that bloody Intel Graphics HD driver, my system get a BSOD, and if I would restart, well, I get just a very funky screen that I cant even see thru, However, this is not my biggest issue, but the sound, oh, the sound it sounds like a drunk robot talking everytime I play a sound on my computer, even though I have installed the latest Audio drivers.

Some forums say this is because I don´t have the appropriate video drivers, maybe, but I can´t test that, can I?
(Except for taking away Hyper-V)

MS, when is a fix for this going to come?
Posted by simonlohk on 4/19/2011 at 10:41 AM
p.s, R2 SP1 installed
Posted by simonlohk on 4/19/2011 at 10:41 AM
Same Issue, screen "dark"(no signal) while rebooting after installed hyper-v
AMD Phenom I 9750
AMD 785G (HD3200 display card)
Posted by Keeper2710 on 1/11/2011 at 11:21 AM
Same Issue, on Gateway NV55C, Core i3 Intel HD integrated Graphics, at startup screen shows random pixel colors, and then crash.
note: No BSOD
dump: Blue Screen - VIDEO_TDR_FAILURE

Posted by Bob Zhao on 12/17/2010 at 5:14 AM
So if you want to use R2 hyper-v on your laptop, now you can choice 'HPC R2 RTM' or apply sp1 on 'R2 RTM'.
Posted by Bob Zhao on 12/17/2010 at 5:10 AM

DELL VOSTRO + W2K8R2 HPC     + Intel HD driver + Hyper-V = Fine !!!
DELL VOSTRO + W2K8R2             + Intel HD driver + Hyper-V = BSOD
DELL VOSTRO + W2K8R2 SP1 RC + Intel HD driver + Hyper-V = Fine !!!
Posted by Orochou on 11/16/2010 at 8:34 AM
Same issue...
I have a DELL Latitude E6410 with Intel HD driver and Windows Server 2008 R2 Datacenter = BSOD
For my configuration, with the service pack 1 RC = no BSOD, display work fine and audio too :)
Posted by Alaa Ajweh [MVP] on 10/31/2010 at 7:35 AM
this is so sad, I thought I was the only one facing this issue, I have a Dell Latitude E6410 and the same issue occurs when I installed the Graphics driver, a BSOD will keep on displaying until I remove the driver.

The problem is, I have to use it for Proof-of-Concept labs for our clients.

Moreover, the Audio is terribly distorted, if you play something (including Windows Welcome sound) you can barely hear it.. I have to record some demos and this is a huge issue. specially the laptop costed me a fortune to get it up with 8 GB of RAM!
Posted by ptrsmntc on 10/19/2010 at 9:26 AM
DELL OptiPlex980 + W2K8R2 + Intel HD driver + Hyper-V = BSOD
Posted by pbg1 on 10/8/2010 at 12:15 PM
I also had the same issue. I am using Dell Latitude E6410. Dual Boot windows 7 and windows server 2008 R2. After installing Hyper-V screen was going blank if try to boot from windows 2008.
After stuggeling a lot found that it is the issue with the Display Driver. I unistalled NVEDIA driver and used the genric Standard VGA Graphics Adapter driver and it worked.
Posted by Mike_Komarov on 9/5/2010 at 2:22 AM
Toshiba Satelite l500-1uu i3 m320 + ATI HD 5145 with 2008 R2 SP0 and Hyper-V--> BSOD on boot.
Toshiba Satelite l500-1uu i3 m320 + ATI HD 5145 with 2008 R2 SP1 beta and Hyper-V--> successful boot
Posted by SW MSDN on 8/4/2010 at 4:18 PM
Dell Studio 1747 i7 Q820 + ATI HD 4650 with 2008 R2 SP0 and Hyper-V--> BSOD on boot.
Dell Studio 1747 i7 Q820 + ATI HD 4650 with 2008 R2 SP1 beta and Hyper-V--> successful boot
Posted by Peter G Schubert on 7/16/2010 at 7:49 AM
Correction (after a full OS rebuild)
Dell Lat E6510 + 2008 R2 SP0        + Hyper-V + nVidia 3100M driver--> static black screen on boot.
Dell Lat E6510 + 2008 R2 SP1 beta + Hyper-V + nVidia 3100M driver--> successful boot (and dual screens to work in!).
Posted by Peter G Schubert on 7/15/2010 at 11:20 AM
Dell Lat E6510 + 2008 R2 SP0        + Hyper-V + nVidia 3100M driver--> static black screen on boot.
Dell Lat E6510 + 2008 R2 SP1 beta + Hyper-V + nVidia 3100M driver--> BSOD.
Posted by Antti1 on 7/14/2010 at 8:25 AM
HP Probook 6540B + 2008 R2 SP0 + Hyper-V + Intel HD Graphics --> BSOD.
HP Probook 6540B + 2008 R2 SP1 Beta + Hyper-V + Intel HD Graphics --> Works fine!
Posted by DatabaseJase on 7/14/2010 at 7:27 AM
@garass - I believe it is, please see my post in the workarounds tab. I had a reply from @VirtualPCGuy on Twitter and he stated this was the fix (shame they can't just release a hotfix for this).
Posted by Ryan Cromwell on 7/14/2010 at 6:14 AM
Dell Studio 1749. Can't run demo's of TFS, Sharepoint, etc for clients without it. Killing me.
Posted by garass on 7/13/2010 at 8:06 PM
Today,I began to evaluate "SP1 Public Beta" in the environment of the problem.
Hyper-V came to start in the high resolution mode without trouble.
Is it one of the solutions to save us?
Posted by C Buchanan on 7/13/2010 at 7:50 PM
I don't understand if this is a driver issue or a hyper-v issue, but regardless is there going to be a fix for this or is Microsoft's recommendation at this point to use VMWare or other third party technology if you require virtualization on a laptop running Windows Server 2008 R2?

Dell E6410
Intel HD Graphics
Intel i7 Processor
Posted by anestis.psomas on 7/13/2010 at 6:54 AM
Como one....Give us a fix!!! It's critical
Posted by Charles Benassaya on 7/13/2010 at 12:25 AM
It's impossible to work on laptop in this environment. please find a fix
Posted by savagetribe on 7/11/2010 at 9:57 PM
Yes, I have the same problem with an ATI 4530 HD card and windows server 2008 R2 x64/hyper-v. Since Intel is not supporting integrated video on their 'I' series server or desktop boards, it seems like the video card issue has been overlooked by both the software and hardware vendors. Any good PM out there for Microsoft and AMD want to take this on and fix?

Posted by alirobe on 7/8/2010 at 8:41 PM
Just wanted to add that I also get this problem with a Latitude E6410 using an i7 650 with i7's integrated graphics. This is likely to mean that all new i7 mobile chips are probably affected by this flaw! This bug has now reached "absolutely critical" status.
Posted by Etienne_Tremblay on 6/28/2010 at 10:39 AM
I have a Fujitsu E780 with a NVidia GT330M and I just applies the hotfix. No love. Blue screen on the NVidia driver. This is pretty bad, BSODs are not something you want on a server, now although I understand the intent of the server product is not to run Hi-End cards with Hi-End video drivers the reality is, we are, we are for various reasons already mentionned on this thread, like running demos, running labs, consolidating our Dev environments, etc. The problem is not only the resolution I could live with 1024x768 if necessary but I do conferences and need to projects my desktop, with the OOTB VGA drivers I can't do that. This is my bigest problem. Is this fix in the SP1 beta? I will try that. Also if it still breaks I will try with Server 2008 SP2 instead. It sucks that the latest and greatest won't do that. Funny enough, my old Fujistu 8420 + Nivida driver worked fine with Windows Server 2008 R2. I also tried on my E780 with the Intel HD graphic card and it was BSODing as well.

Please work on this issue... I don't want to go back to Windows 2008...
Posted by Jake Howlett on 6/19/2010 at 1:50 PM
Same problem for me on a Lenovo TS200V ThinkServer running Win2008 RS. With Hyper-V enabled it BSODs when launching with Intel video drivers enabled. If I disable video driver and use VGA ones it's ok, but looks awful.
Posted by garass on 6/15/2010 at 10:50 PM
I have the same problem on my Dell Studio 15.
And I can't promote the following products to our customers now.

Windows Server 2008 R2
Exchange 2010
Project Server 2010
Sharepoin Server 2010
etc....
Posted by Kaoru-Yoshida on 6/15/2010 at 7:51 PM
I have the same problem on my NEC Versa Pro (i5).
Posted by cansana on 6/15/2010 at 1:23 AM
I have the same problem on my HP Envy 15 (i7).
Posted by LE2Strat on 6/11/2010 at 3:50 PM
yes, very frustrating. Got a new Dell Optiplex 980 and wanted to consolidate all my other desktops onto this one by using Hyper V since my Dell had 16 Gigs of RAM. This sucks. dont' know what I am going to do now that I need my 3 Operating systems up and only have one machine now. I had already taken the time to convert my original system installs into VHDs for this purpose. Now I am dead in the water.
Posted by Tareq Ali [MSFT] on 6/7/2010 at 1:10 PM
This is very very frustrating, I have the same issue, I'm preslaes engineer and I want to show my client the sceen on God Damm project.
SharePoint and Project Server requires 64bit, and I are forces to use Hyper-suck.
Posted by Chef_Richer on 6/7/2010 at 12:00 AM
Microsoft!! I have the exact same Dell laptop, same config and I get the same issue. This is HUGE. I too need to have multiple displays to present to clients as well as using my "desktop replacement" for development. I can't afford to run my 2950's just to spin up vm's.

Posted by Megasoft2 on 6/3/2010 at 11:48 AM
Hi dear.
I have the same problem

run the virtual machine very unstable, until produce blue screen.
files attached *.dmp and other!

Best Regards
Posted by timdapp on 6/3/2010 at 5:27 AM
Have the same problem with Dell Studio 1749 laptop and hyper-V.

Need this configuration for development of course ware.

Have Dell or ATI come up with anything?

A bit concerned at the lack of progress on all fronts.
Posted by Azmie on 5/23/2010 at 8:54 AM
Now, its almost the end of may. If there is no solution, I think we should start selling Vmware instead of Hyper-V. I also heard from my collegues this issue came from servers having ATI Radeon graphics cards.
Posted by bigslowfat_m1 on 5/18/2010 at 2:21 AM
Cannot MS just revise their general video driver by adding support for custom resolutions like 1366x768?
WTF using 1024x768 on a 1366x768 screen!
Posted by Arnold Boersma on 5/15/2010 at 9:46 AM
Big issue for me too bougth this laptop for SharePoint 2010 IW image that is only available as HV image!
Hope there is a solution in the near future
Posted by Titus Zorg on 5/14/2010 at 3:54 AM
The fix didn't help me either. I just hope that MS will have resources for resolving this problem and we won't wait until W28 R3 :)
Posted by penartur on 5/11/2010 at 6:21 AM
I cannot try the hotfix now, because instead of WS2k8+HyperV -> WS2k8R2+HyperVR2 i've moved to WS2k8+VmWare Server (although lack of raw hard drive access in VmWare server is a pain for me).
However, during my experiments with WS2k8R2 i've definitely tried disabling all power-saving features (including the c-states) in bios, it didn't help.
I'm using Core i3-530 with integrated graphics on Intel H55 chipset.
Posted by mark2398 on 5/8/2010 at 9:38 PM
I have the exact same problem. The hotfix didn't work for me either. Any help would be greatly appreciated!
Posted by DevInstinct on 5/8/2010 at 4:09 AM
RE: BALCI

No, this hotfix doesn't fix the problem. At least, not for Dell Studio 1747 laptop, i7 processors, ATI Mobility Radeon HD 4650.
Posted by .Tolga BALCI on 5/7/2010 at 12:31 PM
Now a known issue. Hotfix available from Microsoft.

Check out http://support.microsoft.com/kb/974598

Did anyone try this and fixed the problem? How about the video performance in both the host and the guest operating system? Overall system performance?

Thanks to let us know.
Posted by vanhiker on 5/3/2010 at 11:26 PM
Got the exactly same issue on Dell Studio 1749 laptop. Windows Server 2008 R2 + Intel HD Graphics driver + Hyper-v == blue screen.
Posted by m.kolodziej on 4/24/2010 at 2:43 PM
I have thesame problem on ASUS G51J i7-720QM 8GB with Nvidia GTS360M

After instalation Hyper-V role on Windows server 2008 R2 - Laptop printed BlueScreen (initial graphic driver not respond) so i must rollback system from backup.

Is any fix from Microsoft to resolve this problem ?

MCT, MCSE, MCITP, MCDBA
Posted by LHENDRIKS on 4/24/2010 at 10:53 AM
I use the Dell Studio 1747 laptop, i7 processors, ATI Mobility Radeon HD 4650 for SCVMM and Hyper-V. Blue screen is really a big problem for me!
Posted by DevInstinct on 4/22/2010 at 4:24 AM
RE: BA1973

No, this hotfix doesn't fix the problem. At least, not for Dell Studio 1747 laptop, i7 processors, ATI Mobility Radeon HD 4650.
Posted by BA124 on 4/21/2010 at 12:26 PM
Now a known issue. Hotfix available from Microsoft.

Check out http://support.microsoft.com/kb/974598
Posted by timofcourse on 4/21/2010 at 9:30 AM
Same here. Dell Studio XPS 16 with ATI HD4670. As soon as Hyper-V is installed (or graphics driver installed if I wait to install after Hyper-V role is enabled), BSOD.

Need Hyper-V for same reason as many - software demonstrations of Win2008 R2 VM's (which means cant use Virtual PC and the conversion from Hyper-V - where the "master" is stored - to VMware Workstation is a major hassle).
Posted by Nice50Cal on 4/21/2010 at 8:31 AM
Dell 1747 I7 same problem. Something need to be done. Primary reason for this Latop was to demo Hyper V.
Posted by Łukasz Zięba on 4/18/2010 at 6:09 AM
I have the same problem - Dell Inspiron 1764 with Windows Server 2008 R2 and Ati 4330 graphic card...
Posted by penartur on 4/17/2010 at 9:55 AM
As i can see, this bug is known for 2.5 months and there seems to be no changes.
Thanks god i've spent only $300 on a new system. Thanks god i've only tried WS2k8 R2 and haven't paid for it.
When it was just terrible video performance, i've defended MS. But when you've "fixed" it in such a way, i can't defend you anymore. I definitely will recommend to anyone to use any other solutions, but not this Hyper-V thing, that suffered from terrible performance for a two years and finally get a solution like this, and now nobody cares.
I wonder if Intel just paid this Virtual PC Guy to promote their new CPUs. With the old CPUs, on old WS2k8 it at least worked.
Posted by penartur on 4/17/2010 at 9:50 AM
My problem seems to be the same; however, i'm not even getting a BSOD, just "no video signal" message on the display.
Windows Server 2008 R2, Hyper-V, i3-530 with integrated graphics.
Without Hyper-V everything is fine; with standart drivers ("Standart VGA graphics adapter") everything is fine; however it won't boot with both Hyper-V enabled and intel drivers installed.

I've previously used Windows Server 2008 (not R2) and Intel G45 chipset; the video performance was just horrible, but at least it worked. After reading http://blogs.msdn.com/virtual_pc_guy/archive/2009/11/16/understanding-high-end-video-performance-issues-with-hyper-v.aspx i've decided to upgrade on core i3 to improve video performance; so i've purchased a new desktop just for improving video performance, and the result is that i cannot use it anymore.

Does anyone know if i can at least set a normal resolution (my LCD is 1920*1200) on that "Standart VGA Graphics Adapter"?

PS: I don't understand it at all, there was a problem with video performance in WS2k8 and old CPUs, so MS says "we've fixed it in WS2k8 R2 with new CPUs, go and upgrade", and after upgrade people are realising that terrible video performance "fixed" itself to not working video at all.
Posted by ASTARK1 on 3/30/2010 at 4:56 AM
I've got the same problem. I've got a Dell Studio 1557 and after installing the Displaydriver (ATI HD4570) and Reboot Windows 2008 R2 (the same with Windows Server 2008) the bluescreen appears and causes a problem with the atikmdag.sys. Starting a DOS-prompt and deleting or rename the atikmdag.sys Windows 2008 will start without abluescreen but also without supporting the full Display/Grafikfeatures.

I think the problem appears because of the reservation of shared memory for the grafikcard. But there is no way to disable the reservation.

So i have to use Windows 7 with Virtualization-Software like Virtual Box or Virtual PC.

"I'll be glad to help fix this issue, which is driving me crazy - really did spent a lot of time on this one." ME TO!
Posted by davnar_au on 3/8/2010 at 3:39 PM
I get exactly the same issue on HP-3006TX laptop - my only difference is that my Win 2008 R2 OS is installed on a VHD. I can testify to all the above scenarios are happening for me as well. I'm coming at it from the other way - I have the HyperV role installed and as soon as I install my native display drivers (GeForce GT 230M) and reboot I get the BSOD. I'm happy to help fix this issue as well.
Posted by DevInstinct on 2/2/2010 at 7:55 PM
Forgot to say that it happens on a x64 system.
Sign in to post a workaround.
Posted by DerekMiller62 on 6/28/2010 at 6:08 PM
Use VMWare :)
Posted by Megasoft2 on 6/29/2010 at 4:20 AM
Hi dear.
One solution is: Use windows 2008 r2 without configurate the drivers of Hardware. by example (Video,others).
In summary: use the windows 2008 r2 with the hardware in mode generic.

Result: excellent and rapid execution.

Important Note: My Machine HP dv6-2190us.

Best Regards.
From country Venezuela
Posted by alirobe on 7/8/2010 at 8:38 PM
This will not fix the problem (kb974598 doesn't actually work - no fixes as of July 2010), but it will enable you to uninstall hyper-v: Go into your BIOS settings and disable virtualisation support. This will prevent Hyper-V from loading. You can then go ahead and remove the Hyper-V feature. After that, re-enable virtualisation support and install a working x64 compatible virutalisation solution (i.e. Sun VirtualBox, VMWare Workstation, or Parralels)
Posted by DatabaseJase on 7/14/2010 at 12:20 AM
According to @VirtualPCGuy (Twitter) who blogs (http://blogs.msdn.com/b/virtual_pc_guy/) applying the beta SP1 to Windows Server 2008 R2 should resolve this issue. I'm not normally one for installing a beta SP but maybe this issue is enough to make doing so worth the risk to some.
Posted by Ryan Cromwell on 7/14/2010 at 11:13 AM
I can confirm that SP1 Beta resolves the issue for my Studio 1749 x64 with ATI Radeon 5xxx Mobile card. Beautiful!
Posted by Etienne_Tremblay on 7/20/2010 at 10:07 AM
I also install SP1 Beta and it solved my problem.
Posted by jzedward on 7/20/2010 at 11:46 AM
confirmed - SP1 beta fixes the problem, suggest the issue should be closed
Posted by Dpharrisplpf on 7/27/2010 at 1:36 PM
Another confirmation that SP1 Beta fixes the issue.
Posted by John Thurlow on 12/1/2010 at 6:14 PM
SP1 RC has solved the same issue on my Inspiron 17R with ATI 5470.
Posted by Bob Zhao on 12/17/2010 at 5:15 AM
So if you want to use R2 hyper-v on your laptop, now you can choice 'HPC R2 RTM' or apply sp1 on 'R2 RTM'.
Posted by ScottDubak on 1/26/2011 at 10:59 AM
I can confirm that SP1 Beta resolves the issue for my HP 8440p with NVIDIA 3100M. Hooray!
Posted by ScottDubak on 1/26/2011 at 11:01 AM
I can confirm that SP1 Release Canidate resolves the issue for my 2008 R2 with Hyper-v Role installed - HP 8440p with NVIDIA 3100M. Hooray!
Posted by Shaun Jennison on 2/16/2011 at 1:31 AM
SP1 worked for me :-)
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