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Type: Bug
ID: 479263
Opened: 7/31/2009 3:13:53 AM
Access Restriction: Public
0
Workaround(s)
0
User(s) can reproduce this bug
Several days ago (I believe it was 7/26/09), I added many files to my pictures directory, which I synchronize with my LiveMesh desktop and two total LiveMesh devices. I deleted a few files (less than 10), and moved a few files around (maybe a few dozen).

However, when I looked at my news feed, it reported that I had deleted hundreds of files from my Pictures directory, which definitely was a concern. I don't know how to obtain more detailed log info than what the news feed displays, so I'm going to this support channel.

Please note that this behavior occurred as my Live Desktop usage was at 99%, and very close to 100%.
Details (expand)
Repro Steps
My problem description contains most of the necessary details, but here are a few lines from my news feed listing files which were deleted.
Nick Looper deleted 136 pictures 5:02 PM
Nick Looper deleted 12 folders 5:02 PM
Nick Looper deleted 243 pictures 3:51 PM
Nick Looper deleted files 100_0256.MOV, 100_0257.MOV, 100_0337.MOV 3:51 PM
Nick Looper deleted file 100_0447.MOV 3:49 PM
Nick Looper deleted folder Keukenhof 3:49 PM
Nick Looper deleted folder Amsterdam 3-27-09 3:49 PM
What OS are you using on your computer?
XP SP3
What platform is your OS?
x86
Where in the product are you seeing your problem?
Live Framework
What browser are you using to view Live Mesh?
PC - Internet Explorer 8

Our team will be able to actively investigate your issue if you provide your logs

Our team will be able to actively investigate your issue if you provide your logs
 

You will be given the option of attaching log files to your bug after you click the submit button below. 

To create the log files for Live Framework Client reporting:

1.  Click Start
2.  Select All Programs so that you are looking at the program folder for Live Framework Client (see screenshot below).
3.  Click Collect Logs
4. Your logs will be bundled together in a cab file named LiveFxClientLogs.cab saved on your desktop.
5. Complete the bug form and provide as much details as possible for our team to be able to understand and investigate your issue
6. Submit your bug. You will attach the cab file after the bug has been submitted.
7. On the bottom of the next page click attach files.
8. Attach the LiveFxClientLogs.cab saved on your desktop.

Thank you for helping us build a better product!


Installation issues

If you run into an error during the installation of the Live Mesh software a Servicing.log will be created.  The easiest way to find this log file:

1.  Click Start
2.  In the search bar (Vista) or Click Search (XP/2003) type Servicing*
3.  In the search results you will see Servicing.log or Servicing(0000).log depending on where the installation failed. 

To directly go to the file, the Servicing log is in INSTALLDIR\Setup\Servicing.log or %temp%\Live Mesh\Servicing[0000].log if Live Mesh was uninstalled/rolled back during a failed installation.

1. Submit a new bug and enter all information that will help us understand and investigate your issue.
2. Once completed submit your bug (you will attach the log file after the bug has been submitted)
3. On the bottom of the next page click attach files.
4. Attach your Servicing.log file to your bug.

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