Our team will be able to actively investigate your issue if you provide your logs

You will be given the option of attaching log files to your bug after you click the submit button below. 

To create the log files for Live Framework Client reporting:

1.  Click Start
2.  Select All Programs so that you are looking at the program folder for Live Framework Client (see screenshot below).
3.  Click Collect Logs
4. Your logs will be bundled together in a cab file named LiveFxClientLogs.cab saved on your desktop.
5. Complete the bug form and provide as much details as possible for our team to be able to understand and investigate your issue
6. Submit your bug. You will attach the cab file after the bug has been submitted.
7. On the bottom of the next page click attach files.
8. Attach the LiveFxClientLogs.cab saved on your desktop.

Thank you for helping us build a better product!


Installation issues

If you run into an error during the installation of the Live Mesh software a Servicing.log will be created.  The easiest way to find this log file:

1.  Click Start
2.  In the search bar (Vista) or Click Search (XP/2003) type Servicing*
3.  In the search results you will see Servicing.log or Servicing(0000).log depending on where the installation failed. 

To directly go to the file, the Servicing log is in INSTALLDIR\Setup\Servicing.log or %temp%\Live Mesh\Servicing[0000].log if Live Mesh was uninstalled/rolled back during a failed installation.

1. Submit a new bug and enter all information that will help us understand and investigate your issue.
2. Once completed submit your bug (you will attach the log file after the bug has been submitted)
3. On the bottom of the next page click attach files.
4. Attach your Servicing.log file to your bug.