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Type: Bug
ID: 508274
Opened: 11/4/2009 12:00:10 PM
Access Restriction: Public
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Workaround(s)
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User(s) can reproduce this bug
I cannot submit a Windows Live OneCare support log b/c the problem is not on my computer or on all computers. This is a general problem with fonts on some Windows operating systems. (I don't know if it applies to Macs or Linux.)

I have built websites using the fonts Pristina, Lucinda Handwriting, and Castellar in my navigation and some of my text headings. The fonts show up fine on only about 1/2 of Windows computers, REGARDLESS OF THE BROWSER OR OPERATING SYSTEM OR MONITOR TYPE.

They show up fine on a Windows 2000 computer I use at work in IE 6 and Firefox 5.0. They show up fine on my XP desktop at home using IE 8 and Firefox 5.0. They show up fine on my parents XP desktops using IE 7. I even had to wipe my XP desktop a few months ago due to spyware. There was no change in fonts before or after the wipe, so it's not anything I installed manually.

They Do Not show up on two XP computers at work, using IE 8 and Firefox 5.0, or on my Vista laptop at home using IE 7 or Firefox 3.0.

One example is www.cowgirlmodel.com
The navigation bar - top & bottom - as well as the side bar on the home page only shows up correctly in 1/2 of Windows computers.

I am not sure why this is happening. My best guess is that certain Windows computers do not have a wide range of fonts installed? If this is the case, it's something Microsoft needs to rectify, as the websites look terrible when Windows reverts to Times New Roman b/c it can't interpret the correct font.


Thanks, Kim
Details (expand)
What is your OneCare version?
(To check your build version; open Windows Live OneCare, in the upper right click Help, then select About Windows Live OneCare... Your version will be listed near the top).
I don't know or other
Operating System
Windows XP
Bug Type
Web Site
SubType
Content
How often does this happen?
Sometimes Happens
Have you seen this problem before in this product?
I don't know if this issue existed previously
Reproduction Steps
 
Expected Results
The fonts need to show up correctly in all Windows computers, not just some of them.
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