new tab page loses activity history, shows only sites visited today - and passwords lost at same time - by Mary Branscombe

Status : 

  Not Reproducible<br /><br />
		The product team could not reproduce this item with the description and steps provided.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.


ID 658418 Comments
Status Closed Workarounds
Type Bug Repros 2
Opened 4/8/2011 7:30:23 PM
Access Restriction Public

Description

The new tab page usually shows sites that have been visited the most from a history stretching back a long way; periodically IE9 'forgets' the pages that have actually been visited the most over time and shows only sites that have been visited today. Closing these icons for sites that have only been opened once today does not return the previously-most visited site icons - it eventually just shows blank icons. Losing the activity history like this makes the feature nowhere near as useful as it ought to be. 

At least on this occasion IE9 has also lost all my saved passwords and cookies; this appears to be a bug that empties the entire local store. fix please!

There is no option below to say this occurs in IE9 final RTW, but it does.
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Posted by Mary Branscombe on 12/20/2011 at 10:15 AM
to reproduce this behaviour you will have to deliberately blue screen your Windows test machine (and have used it for long enough in testing to build up a list of new sites and logins to lose)
Posted by Microsoft on 12/20/2011 at 10:06 AM
Thank you for your feedback.

There is insufficient information to reproduce the behavior you are observing.

We value your feedback. If you have additional information, please reactivate the bug with more details on how to reproduce the issue. You can also read the guidelines at <https://connect.microsoft.com/IE/content/content.aspx?ContentID=16254> regarding filing a good bug report.

Best regards,

The Internet Explorer Team
Posted by Vlad NC on 10/4/2011 at 8:33 AM
Happened again 4 times since my last comment.
Posted by Mary Branscombe on 9/2/2011 at 10:19 AM
happened to me again; my laptop shut down unexpectedly due to overheating and now all passwords are gone and new tabs have reset. I'm trying to use the IE10 IEDIAG to capture the system state for you ;-)
Posted by Vlad NC on 7/14/2011 at 10:33 AM
Happened again today, after windows blue screened while IE was running due to an issue in the ATI/AMD display driver.
Posted by Vlad NC on 7/5/2011 at 9:10 AM
Also, there seems to be no "IEDiag" tool in IE9 Final. Or at least I can't find it.
Posted by Vlad NC on 7/5/2011 at 1:59 AM
This was also reported in https://connect.microsoft.com/IE/feedback/details/635529/ie9-crash-wipes-all-user-data , but it was closed as not reproducible.
Posted by Vlad NC on 7/5/2011 at 1:55 AM
This happens again, and again, and again and it's very annoying. I especially hate when the saved logins are lost. This seems to happen every time Internet Explorer or Windows are closed forcibly / unexpectedly.
Posted by Microsoft on 6/20/2011 at 6:29 AM
Mary,

To further investigate this issue can you please attach IEDiag and more details to the bug.

Thank you very much for your help on this issue.

Best regards,
Internet Explorer Team
Posted by Simon Bisson on 6/15/2011 at 5:26 PM
Seems to occur after a bluescreen when IE9 is open - could be due to caching of credentials and of site data.
Posted by Mary Branscombe on 6/15/2011 at 1:25 PM
No, as I mentioned in the original bug this happens in the final release, it has happened multiple times as per my comments. I do not have delete history on exit checked, I have history set to be saved for 21 days and I allow 250mb fir history - it really is a bug and I think it's related to the way IE manages the store on unexpected windows shutdown.
Posted by Microsoft on 6/15/2011 at 1:02 PM
Hi Mary,

Also make sure your delete browsing history on exit is not checked in tools->Internet options under browsing history.

We continue to welcome more feedback, so please don't hesitate to report other ways that we can improve Internet Explorer.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 6/15/2011 at 9:59 AM
HI Mary Branscombe,

Thank you for your feedback.

Internet Explorer 9 was just released shortly after your feedback was filed. Please verify if the problem still exists, and send us additional comments so that we can investigate further if necessary.

Please ensure your Tools->Internet options under general browsing history, click settings. In history section "Days to keep pages in history" is not set to 0.
Also in Advanced tab ensure "Empty Temporary Internet files folder when browser is closed is not checked.


Best regards,

The Internet Explorer Team
Posted by Mary Branscombe on 4/14/2011 at 12:38 PM
and this occurred again today when my laptop battery got knocked out and the pc rebooted - it defintely seems to be related to unexpected Windows exits in my case, but it loses data i expect to be saved.
Posted by Mary Branscombe on 4/10/2011 at 6:11 PM
this occurred soon after my PC restarted unexpectedly; IE had been open before the crash and did not offer to restore the previously open tabs on restart, so it would seem possible that's how the local store was lost.