IE amnesia - forgets all user-preferences - by Real McCoy

Status : 

  Won't Fix<br /><br />
		Due to several factors the product team decided to focus its efforts on other items.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.

ID 735370 Comments
Status Closed Workarounds
Type Bug Repros 17
Opened 4/3/2012 8:54:59 PM
Duplicates 651314 Access Restriction Public


In IE9 and IE10, if the system shutdown unexpectedly (perhaps by pulling out the battery or disconnecting the power plug), on next reboot the IE9 in Windows7 and IE10 in Windows8 will forget the saved passwords, such as Gmail, Hotmail and other user preferences such as Bing region. My region is Australia. So by default it opens the Australia page. When I change it to US-English and restart the computer it always remember my preference. But the unexpected shutdown flashes the saved preferences and resets it back to Australia.

FF remembers that of Bing, Hotmail, Gmail etc. even if the system shutdown abruptly, crash unexpectedly or for any reason (without saving settings.. you can reproduce this bug easily)
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Posted by Microsoft on 8/26/2014 at 6:48 AM
Thank you for your feedback!
Although we have resolved this feedback as “Won’t Fix”, we are considering it in a future update.

Your feedback and requests help us to make Internet Explorer a better browser, so please continue to send us your ideas and/or bugs!

Best Regards,
The Internet Explorer Team
Posted by sebberry on 3/27/2014 at 11:36 PM
How many more years will it take for Microsoft to fix this problem?

Any time I have a browser crash or unexpected computer shutdown, all my IE cookies have been cleared. This includes saved usernames and passwords, website settings and more. With two-factor authentication enabled on many of my accounts now, that's an even bigger hassle when websites no longer identify the computer as one I regularly sign in from and force me to go through the two-factor confirmation process.

It really is pathetic that this problem has yet to be fixed and it's a real slap in the face to users who actually prefer IE to Firefox, Chrome, etc...

Fix this. Now. Please.
Posted by Maximilian Haru Raditya on 10/31/2012 at 7:54 AM
The question is when: when MS will be able to create IE that is fool-proof: robust and reliable?
Posted by Microsoft on 10/30/2012 at 10:49 AM
Thank you for your feedback. We were able to validate your reported issue but based on its’ limited impact we will not be able to address this bug during this release.

Your input is very important to us, and it helps us improve the quality of Internet Explorer. We continue to welcome more feedback, so please don't hesitate to report other ways that we can improve Internet Explorer.

Best regards,

The Internet Explorer Team
Posted by Ka Bob on 9/21/2012 at 8:31 PM
This bug has been one of my biggest complaints about IE for years. Fix it properly! There is no acceptable reason for IE to be losing all of this information.
Posted by Riasat on 7/10/2012 at 12:47 PM
my opinion is same as others about this.

If IE or the OS crashes, I can understand it losing the changes were made in that instance. But that is not the case in here. IE is losing the whole bunch of settings (almost all cookies, sometimes cache files, all saved passwords etc).
Also, the most annoying thing is when IE has been closed but the OS crashed/power loss...and IE goes amnesia mode. I *did* close IE. So why it didn't save the settings properly?

It should at least have something like "Last Known Good State" which restores cookies, cache files at least up to last successful shutdown of IE (not the OS).

No other browser suffers this problem. That should be make this a major issue...
Posted by DanglingPointer on 6/24/2012 at 8:41 AM
@Microsoft, you said "we cannot guarantee what may be recovered.".

What does that mean? Isn't it simple to store the list and images of "your popular sites", site-cookies for user's preferences, and other elements (that IE seems to loose) at some safe place where its read? If the system shuts unexpectely, it will simply show recover from the last known healthy state, that is; one second before the something wrong happend.. rather than clean sweep the whole bunch of settings!! Firefox, Chrome, Safari dont seems to format their setting cache unless uninstalled.

Please fix this issue as a top priority.
Posted by Real McCoy on 4/11/2012 at 12:41 PM
Thanks for weighing in.

In my understanding, once the user sets their preference or auto-login option in a website, IE saves them (non-persistent memory) but not commit (in persistent cache) unless the system undergoes a successful shutdown. Otherwise if the system crash, it resets the user-preferences. This is certainly not the intention of user and this shouldn't be considered as a "recovery" feature. When the user set a preference, it should be auto-committed (store in persistent cache) and hence crash-tolerant.

All the non-IE browsers store the preference/auto-login information in the persistent cache while IE looks fragile!
Posted by Microsoft on 4/11/2012 at 12:05 PM
Thank you for your feedback.

At this time we do not plan on making changes that could address all your issues reported here. For Windows8, there have been improvements in some areas related to your cache (e.g. Wininet cache containers), so crash recovery will improve in some scenarios when compared to Windows 7. Generally with kernel-level Operating system crashes (such as abrupt power failure), we cannot guarantee what may be recovered.

Your feedback is helping us see the needs of our users so we can improve the quality of Internet Explorer. We continue to welcome more feedback and look forward to hearing from you again soon.

Best regards,
The Internet Explorer Team
Posted by Microsoft on 4/6/2012 at 5:43 AM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
Posted by Shane Hickson on 4/3/2012 at 8:57 PM
@Real McCoy,

Obviously it's a known issue for years but apparently none of the people working at Microsoft have ever had their computer unexpectedly shut down/restart so they'll never be able to reproduce it. (Closed as by design.... really?)


Don't get your hopes up. Its still Internet Explorer