Internet explorer10 has stopped working - by steve_2005

Status : 

  Not Reproducible<br /><br />
		The product team could not reproduce this item with the description and steps provided.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.


ID 783404 Comments
Status Closed Workarounds
Type Bug Repros 0
Opened 4/10/2013 3:13:10 PM
Access Restriction Public

Description




when i open IE10 for 64 bit Windows 7i usually get the message Internet Explorer has stopped working.
sometimes it recovers but often it does not and has to be closed.
i just recently installed IE10 and have had this problem since installation.
I used compatibility setting on 2 of my home page sites, which seems to solve the issue
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Posted by Microsoft on 4/15/2013 at 1:52 PM
Thank you for your feedback.

The behavior you are describing is usually caused by a corrupt or missing file during the upgrade from IE9 to IE10. This can usually be rectified by reverting back to IE9. This can be done by going to Control Panel>Uninstall an Update > MS Windows Updates and then double click on the Windows Internet Explorer 10 update. Dialog will ask are you sure you want to uninstall this update? Click yes and let it run. Once the update is uninstalled, reboot the machine and verify that IE9 is working properly. If it is, then go to this link to download the IE10 for Windows 7 Public Release. http://windows.microsoft.com/en-us/internet-explorer/download-ie

If you IE10 still crashes on startup, you may want to uninstall or disable any third party extensions, add-ons, bho's etc that may have been installed on IE9. Also verify the security zone settings are default level and the cache has been emptied.

If you are still unable to get IE10 to startup without breaking, please reopen this Feedback and provide the additional information listed below:
1) Please generate an IEDiag report. You can create a report by selecting "Report Issue" from the IE Platform Preview menu bar, and then selecting "Run IE Diagnostics." Please attach the resulting output to this Connect bug
2) List of add-ons and toolbars that you use or have installed currently.



Best regards,
The Internet Explorer Team