IE 11 and Symantec Identity Safe - by Richard Dugger

Status : 

  Not Reproducible<br /><br />
		The product team could not reproduce this item with the description and steps provided.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.


ID 805929 Comments
Status Closed Workarounds
Type Bug Repros 0
Opened 10/18/2013 7:19:15 PM
Access Restriction Public

Description

I updated to Windows 8.1 today. The update was smooth and painless, until I opened up internet explorer and found that my Symantec add-ons were marked as incompatible on the add-on manager. After several attempts to get it to work, I was able to access ie 11 through the Norton ID Safe program and oddly enough, ie 11 would let me enable the Symantec add-ons. However, when I open ie 11 through any other means, I cannot enable ID Safe or the other Symantec add-ons. This appears to be a bug in the software. If I cannot figure out a fix for this, I'll have no choice but to use another browser as I really need the ID Safe for most of my browsing. 
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Posted by Microsoft on 12/17/2013 at 9:05 AM
Hello Richard,

At this time we will close out this feedback item.If you are still able to reproduce the issue can you please
reopen this bug. Your feedback is very important to us, and it helps us improve the quality of Internet Explorer.

We continue to welcome more feedback, so please don't hesitate to report other ways that we can improve Internet Explorer.

Best regards,

The Internet Explorer Team
Posted by Microsoft on 11/19/2013 at 3:34 PM
Hello Richard,

Thank you for providing feedback about the issue you are experiencing with Windows 8.1 \ IE 11 and Symantec ID Safe. If you haven't already installed the lasted security update http://support.microsoft.com/kb/2888505 could you install it and retest to see if the issue remains.

Best regards,
The Internet Explorer Team