IE 11 on 64bit Win7 crashes intermittently while browsing Github - by John CJ

Status : 

  External<br /><br />
		This item may be valid but belongs to an external system out of the direct control of this product team.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.

ID 808968 Comments
Status Closed Workarounds
Type Bug Repros 2
Opened 11/19/2013 6:45:15 AM
Access Restriction Public


I have two different machines running 64-bit Windows 7. Since upgrading both to IE 11, I've had frequent problems with IE crashing as I browse Github.
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Posted by Microsoft on 4/4/2016 at 10:56 AM
We've moved! This issue is now being tracked at
Posted by Tom Chatterton on 9/28/2014 at 12:55 AM
PS: I should add that my problem is *not* site specific - I have never been to the website that the original poster mentions. This can happen with one website tab open or eight. It's an IE problem, not a website issue.
Posted by Tom Chatterton on 9/28/2014 at 12:53 AM
I've had this problem for several months. I've gone as far as reformatting my hard drive trying to fix this tremendously annoying problem. Most recently about a month ago and yet the MSHTML.dll problem reappears in no time. I've uninstalled programs and it still happens. And once it starts it begins happening faster and faster. Now when I boot up and open IE 11 I get the IE must be closed message within just minutes. IE 11 has become unusable to me. The last thing that I want to do is start using Foxfire or whatever its called because I dislike it. I want my IE! How do I fix this problem so I can happily surf again?
Posted by Tiger W on 5/7/2014 at 10:59 AM
How's this going? I found another method of reproduction, though I'm not sure if this is related to GitHub or not.

Go to When page loads, navigate away to On Windows 7 x86 (IE11), I get a crash.
Posted by Tiger W on 3/23/2014 at 5:54 AM
I've a crash report if its of any use:


Internet Explorer

Stopped working

‎23/‎03/‎2014 10:35

Report sent

Faulting Application Path:    C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    iexplore.exe
Application Version:    11.0.9600.16518
Application Timestamp:    52f342a6
Fault Module Name:    MSHTML.dll
Fault Module Version:    11.0.9600.16521
Fault Module Timestamp:    531145c2
Exception Code:    c0000005
Exception Offset:    004440b1
OS Version:    6.3.9600.
Locale ID:    2057
Additional Information 1:    192b
Additional Information 2:    192b0764fb7893d9bd99769b0323044c
Additional Information 3:    fafb
Additional Information 4:    fafb960756ce87b3381156f6dbf0a702

Extra information about the problem
Bucket ID:    055c7ae5be159fcb8af4cc140fda259f (73138630767)
Posted by Microsoft on 3/4/2014 at 9:25 AM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
Posted by Tiger W on 2/18/2014 at 8:14 AM
This is fairly annoying - GitHub says its an IE issue. Besides, nothing should cause the browser to crash, right? :P

One method of reproduction is:
1. Navigate to
2. Click Pull Requests

IE crashes. :/
On Metro, there is no crash, but a "Failed to restore page" error pops up.
Posted by ChrisLove on 11/20/2013 at 1:50 PM
I am experiencing this on my Surface Pro as well. The page loads, IE pops up an I have crashed dialog, 'restarts' and the page renders correctly. Go to the next GitHub page and everything is repeated.