Guest account cannot successfully launch IE 11. Chrome works fine. - by DennisAd

Status : 

 


ID 865768 Comments
Status Active Workarounds
Type Bug Repros 1
Opened 5/2/2014 10:06:48 AM
Access Restriction Public

Description

System: Windows 7 SP1 x64 and i86
IE 11 fails to launch from Guest account

I have tried resetting IE to default, running SFC, uninstalling and reinstalling IE 11 (still fails both before and after updates are applied).  I've traced the startup with ProcMon and it is launching, but something causes it to close down before the UI appears.

IE 10 does not have this problem. Neither does the current version of Chrome. Current work around is to use Chrome unless IE is required for a site, then IE 10.

More info available at: http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/guest-account-cannot-successfully-launch-ie-11/24ab5693-ac5c-474d-8ba5-58296b141c71.
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Posted by Microsoft on 5/19/2014 at 12:25 PM
Thank you for your feedback. We will be investigating this issue further.

Best regards,

The Internet Explorer Team
Posted by EricLaw [ex-MSFT] on 5/2/2014 at 2:15 PM
Testing IE under the guest account hasn't really happened much in the last few years; the Guest account doesn't have permission to even read some of the important registry keys (e.g. "Use HTTP/1.1") and as a consequence it hasn't worked right in the last few years.

My guess is that there's a missing ACL on a required object (e.g. one of the cache brokers, file system objects, or registry keys) that is causing this to fail.

In ProcMon, watch for any ACCESS_DENIED messages.