I brought up this issue last night in SQL User Group. During a presentation, which included BI, the presenter suggested I submit this when I told her about my experience with User Acceptance of the Report Builder tool during a recent implementation.
I have looked high and low for user-related training/materials on SQL Reporting Services Report Builder. Everything I have found is directed to the IT professional. In fact, I haven’t found anything for the users and I feel they are being neglected. As a DBA and Developer, I have developed some materials and have attempted to train the users, but the question always comes up from the users about reference materials and training. Aside from my own presentation and documentation, and the online compiled help that I point them to, I don’t have anything to offer. This makes us (me) look pretty lame. Additionally, these are paying clients and I have been eaten alive by some of these users…..depending on the client of course. Finally, as a DBA and Developer…..it’s really not my job to develop training materials and present hands-on training. Believe me…..I have plenty of other things to do.
I think it’s great what Microsoft is doing with BI and putting these tools in the hands of the users, but frankly you need to do more than that. You need to get some Courseware developed and get the Microsoft Press rolling with the materials directed at the user base. Imagine if you had launched Excel or Access without any user-based materials and training. I don’t think you would have gotten the widespread acceptance of it as a tool if you had left it in the hands of the over-worked IT community to show users how it works.
Pardon me if there really are materials already out there. I just haven’t found them and I have seen this same question/issue posed on a number of sites. If there is something, please do let me know what it is.
Anyway……this is my wish for the day and my two cents!