User How-To Guide/Training Report Builder - by Linda Boumarafi

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ID 497983 Comments
Status Closed Workarounds
Type Suggestion Repros 0
Opened 10/15/2009 4:01:41 PM
Access Restriction Public


I brought up this issue last night in SQL User Group. During a presentation, which included BI, the presenter suggested I submit this when I told her about my experience with User Acceptance of the Report Builder tool during a recent implementation.

I have looked high and low for user-related training/materials on SQL Reporting Services Report Builder. Everything I have found is directed to the IT professional. In fact, I haven’t found anything for the users and I feel they are being neglected. As a DBA and Developer, I have developed some materials and have attempted to train the users, but the question always comes up from the users about reference materials and training. Aside from my own presentation and documentation, and the online compiled help that I point them to, I don’t have anything to offer. This makes us (me) look pretty lame. Additionally, these are paying clients and I have been eaten alive by some of these users…..depending on the client of course. Finally, as a DBA and Developer…’s really not my job to develop training materials and present hands-on training. Believe me…..I have plenty of other things to do.

I think it’s great what Microsoft is doing with BI and putting these tools in the hands of the users, but frankly you need to do more than that. You need to get some Courseware developed and get the Microsoft Press rolling with the materials directed at the user base. Imagine if you had launched Excel or Access without any user-based materials and training. I don’t think you would have gotten the widespread acceptance of it as a tool if you had left it in the hands of the over-worked IT community to show users how it works.

Pardon me if there really are materials already out there. I just haven’t found them and I have seen this same question/issue posed on a number of sites. If there is something, please do let me know what it is.

Anyway……this is my wish for the day and my two cents!
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Posted by Phil Yow on 6/9/2010 at 8:18 AM
I agree with Linda. I am currently looking and not finding anything useful from end-user perspective. We want to rollout the self service solution and find it hard to get my end-users the training. We may just have to customize the training in-house and any syllabus or course guide materials would help.
Posted by Greg-O on 11/6/2009 at 10:18 PM
We have developed a Report Builder one day training course which we are delivering to the public. You can get more details here (will be on the site soon). Or call the office for details

Greg O
Posted by Microsoft on 10/19/2009 at 3:32 PM
Thank you for using SQL Server Reporting Services.

We appreciate your detailed and thoughtful feedback.
We are working to improve and enhance our content with more tutorial type documentation as well as to re-organize the structure of it, oriented more around what users do and how they do it rather than the traditional feature by feature approach.

We have a lot of work ahead of us but with each release you will witness the phased transition of the content. Evolving over time our content into more complete end to end workflow type training. We are also looking to enhance and support a broader range of mediums such as podcasts and videos.

With that said, our user education team is not currently chartered to work on complete courseware. That may change over time but currently we are resourced and focused on a little more narrow view of the content, where we are more efficiently able to leverage our relationship with our own developers and rely on the broader community to build larger and broader courseware. While there is not a lot out there yet, as you point out, I think more is coming as the adoption of Report Builder as well as reporting services increases.

Thank you again for your time.