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Books On Line has bad email address for "Send Feedback" by Todd C


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Type: Suggestion
ID: 778203
Opened: 2/1/2013 5:28:17 AM
Access Restriction: Public


Looking at Books On Line and wanted to send some feedback so I clicked the "Send Feedback" button. Outlook responded with a new email with the To and Subject line already filled in. After entering my text and hitting Send, I got a return email from microsoft saying that the mailbox did not exist:

Delivery has failed to these recipients or groups:

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

The following organization rejected your message: mail.microsoft.com.
(additional info here not pasted)

Frustrating that it appears that Microsoft doesn't care enough to update the email address for this feedback, or at least put in a fowrarding address for this account on their server.
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Posted by Microsoft on 2/5/2013 at 10:50 AM
You are correct that this is not a great customer experience. This feedback system was discontinued quite a while ago, though we can't keep customers from seeing the old link in old content. There was a nice message to customers for a while, but that has now aged out as well. You can submit feedback via the connect system, or you can add a comment to topics as they appear in MSDN. Sorry for the less than optimal experience.
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