Microsoft Help Viewer 1.1 window goes to a phantom monitor - by Todd C

Status : 

  By Design<br /><br />
		The product team believes this item works according to its intended design.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.

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ID 785483 Comments
Status Closed Workarounds
Type Bug Repros 0
Opened 4/24/2013 7:40:37 AM
Access Restriction Public


Yes, I know this is not directly related to SQL Server, but since you guys jumped on the Help Viewer 1.1 bandwagon, you get it. I did a search for Connect Forums for "Help Viewer" and could not find any, so here goes:

I have three monitors in use: two external DVI and the laptop screen. They are physically set up, left to right in that order, but are numbered 2, 3, and 1, with 1 being the laptop monitor on the far right, which is also set as the "Main Display". As the Main Display, it has the Task Bar on it.

Now, I launch Microsoft Help Viewer version 1.1 and the icon shows up on the Task Bar, but with all other programs minimized, the Help Viewer window is no where to be found. If I click on it a couple of times, I can see that it is expanding and minimizing between the Task Bar and a monitor TO THE RIGHT OF THE Main Display. Keep in mind that the Main Display IS the RIGHT MOST monitor. There are NO OTHER monitors to the right of it, yet the Help Viewer window want to be expanded somewhere over there.
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Posted by Todd C on 4/25/2013 at 9:31 AM
"By Design" ? ! ?

makes me want to go out and buy a Mac!
Posted by Rick [MSFT] on 4/25/2013 at 8:09 AM
I think your window is just stuck off the screen. There are a variety of ways to resolve this. I'm not sure which will work in your environment. Sometimes you can just right-click the program icon on the task bar and then select move. If that's not available try this:
1. Hold down Alt + Spacebar
2. Press the M key
3. Use the arrow keys to relocate the window
4. Press the Enter key when you have the Window in the desired location.
Once you get it moved to a visible area of the screen, it should stay there.