PowerView Thumbnails suddenly displaying in Black and white on Sharepoint Server (Excel 2010) - by GitaWork

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ID 867606 Comments
Status Active Workarounds
Type Bug Repros 0
Opened 5/5/2014 8:17:37 AM
Access Restriction Public


I have pasted the pictures below.  They are normally in color.  suddenly like today, they show up in black and while.  We restart the server and they are back in color after we activate the "GetSnapShot".  Need to understand why it happens by itself.  Also is there a way to do the GetSnapShot behind the scenes for all files and in such a way so that it does not messup the refresh schedules.  this is what happens when I manually go to properties and cheat the system into thinking i renamed the file - "When you update the image by changing the document details, it causes the refresh to error out – due to the edits being made by someone other than the owner of the refresh."
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Posted by Microsoft on 6/4/2014 at 2:14 PM
Since the issue is not consistent, the best way to get to the bottom of this will be to involve CSS (support.microsoft.com).

Matt Jones
SSRS Tiger Dev Team
Posted by GitaWork on 6/3/2014 at 6:35 AM
Guess what? I posted there first and they sent me to you.

Posted by Microsoft on 6/2/2014 at 2:59 PM
Thank you for your feedback, I'm sorry you are having trouble with Power View Thumbnails. You can get help on support issues like this by posting on our SQL Server forum. If the issue is a critical business interruption, please contact CSS (Customer Support Services).

SQL Server Reporting Services Forum:


Matt Jones
SSRS Tiger Dev Team