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Visual Studio 2015 Customer Feedback Tools Help

Overview
New in Visual Studio 2015, we’ve extended Send a Smile by adding the ability for you to send more detailed feedback to Microsoft. For example, Send a Smile now allows you to send us additional files, it also permits you to record the repro steps for performance issues, hangs and crashes. This is quite cool since in earlier versions of Visual Studio you would need to download and install a separate tool before you could record repro steps!

How to send us feedback on Visual Studio 2015
If you see something that you like, send us a smile to tell us about it. However, if you don’t like something we’ve done or you encounter a bug, send us a frown. We take suggestions for improving existing features and for new features. Our engineers monitor the top voted suggestions on UserVoice, so consider posting yours there.

Below you’ll find detailed steps for using the improved Send a Smile feature.

Let us know what you like by sending a smile

Step 1: Launch Send a Smile by clicking the smiley face icon, located next to the Quick launch search box on the right side of the Visual Studio title bar.

Send a Smile Launch

Alternatively you can launch Send a Smile from the Help menu by clicking: Help > Feedback > Send a Smile

SaS Smile

Step 2: Inside the text box, tell us what you like about the product.

Tell Us What You Like

Step 3: Optionally, you can include a screenshot to help us see what you like

SaS_Screenshot

Step 4: Optionally include your email address. We promise to contact you only regarding your feedback, if necessary.

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Step 5: Send us the smile by clicking on the Send a smile button.

Let us know what you do not like by sending us a frown

Step 1: Launch Send a Smile by clicking the smiley face icon, located next to the Quick launch search box on the right side of the Visual Studio title bar.

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Alternatively you can start the tool from the help menu – go to Help > Feedback > Send a Frown

SaS Frown

Step 2: Inside the text box, tell us what you didn’t like

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Step 3: Optionally, you can include a screenshot to help us see what you like

SaS_Screenshot

Step 4: Optionally include your email address. We promise to contact you only regarding your feedback, if necessary.

SaS_Email

Step 5: Send us the frown by clicking on the Send a frown button.

Adding more info to your frown may help us route your feedback quicker

Tagging your feedback 

One of the new features for Send a Smile in Visual Studio 2015 is the option to add tags after submitting a frown. To add a tags, click on the Add button on the dialog that pops after you’ve sent the frown:

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You will then have the choice of selecting one of the pre-populated tags:

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Or you can choose to add your own tag:

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Categorizing your frown

If you’re reporting a bug, you can also select a category, based on the type of bug you’re seeing. You will then have the opportunity to reproduce the issue and provide detailed info about it. This can be done for crashes, hangs and performances issues such as slowness.

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Reporting a crash

Step 1: After submitting a frown, select the Visual Studio crashed category from the drop down list.

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Step 2: Select the process you want to report the crash on. You’ll need a separate instance of Visual Studio so be sure you have another one running then select it from the list. If you have at least two instances of Visual Studio running and you don’t see them listed, click the Refresh button.

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Step 3: After you’ve selected the process, click Start.

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The steps recorder will launch. Reproduce the crash then click Stop Record.

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After the recording stops, a dump file will first be generated then attached as a .zip file to your feedback. Generating and attaching the file may take a few minutes.

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Step 4: When you’re ready to update your feedback, click the Update button:

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Reporting a hang

Step 1: After submitting a frown, select the Visual Studio is not responding category from the drop down list.

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Step 2: Select the process you want to report the hang on. You’ll need a separate instance of Visual Studio so be sure you have another one in the hung state then select it from the list. If you have at least two instances of Visual Studio running and you don’t see them listed, click the Refresh button.

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Step 3: Click the Collect button to collect info on the hung instance of Visual Studio.

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The collection process will run:

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When collection stops, a mini dump file will be attached to your feedback. You’ll see it listed in the Attach a file box at the bottom of the window.

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Step 4: When you’re ready to update your feedback, click the Update button:

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Reporting slowness

Step 1: After submitting a frown, select Something seems too slow category from the drop down list:

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Step 2: Click the Start button then perform the steps that cause slowness. You will be asked for permission to allow FeedbackCollector.exe to run. When you’re ready, allow the FeedbackCollector to run.

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Recording will start:

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When you’ve reproduced the slowness, click End Recording:

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Let recording finalize. This may take a few minutes to complete:

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When finalization completes, an ETL trace file will be attached to your feedback and will be listed in the Attach a file box at the bottom of the window.

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Step 4: When you’re ready to update your feedback, click the Update button:

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Sending other types of feedback

Step 1: To report issues other than crashes, hangs or slowness, select Other from the drop down list:

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Step 2: Click the Browse link to attach any files that will help us understand or reproduce the issue:

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Step 3: When you’re ready to update your feedback, click the Update button:

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Thank you for taking the time to share feedback with us. Our engineers will look at your feedback and may contact you if we need more info or to let you know the status of your feedback, if you provided your contact details.

The Visual Studio Team