Microsoft Visual C++ Runtime Library error - by Glympse1

Status : 

  Not Reproducible<br /><br />
		The product team could not reproduce this item with the description and steps provided.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.

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ID 351904 Comments
Status Closed Workarounds
Type Bug Repros 1
Opened 6/19/2008 12:45:56 AM
Access Restriction Public


At Completion of Microsoft Visual C# Express Edition the following error occured.

Microsoft Visual C++ Runtime Library
Program: C:\Windows\Explorer.EXE

This application has requested the Runtime to terminate it in an unusual way.
Please contact the applications's support team for more information.

When you click [ok] computer reports

Microsoft Windows
Windows Explorer has stopped working
Windows is checking for a solution to the problem...

followed by

Microsoft Windows
Windows Explorer is restarting...

When the desktop restarts the initial error appears again within 1 second.

I have tried.
1) Restart
2) Uninstalling and reinstalling C#
3) System restore to point before origonal install.

None of which get rid of the error. It has become a permanent fixture on my desktop.

I investigated what module was faulting Explorer using the application logs and it reported faulting module to be btcopy.dll or btmmhook.dll. I tried uninstalling all the bluetooth software and drivers from my machine however this simply changed the faulting module to msvctr.dll

How can I get rid of this error?

Log Name:      Application
Source:        Application Error
Date:          2008-06-18 22:46:29
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SimonEversfield
Faulting application Explorer.EXE, version 6.0.6001.18000, time stamp 0x47918e5d, faulting module btmmhook.dll, version, time stamp 0x468a87d0, exception code 0x40000015, fault offset 0x0000e7ef, process id 0xd2c, application start time 0x01c8d18caa2ed611.
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Posted by Microsoft on 8/11/2008 at 10:29 PM
Hi, given that we have not heard back from you in 7 days. We will go ahead and close this Connect Issue. If you get a chance to review and provide the information requested earlier, you can go ahead and reactivate this issue.
Posted by Microsoft on 8/5/2008 at 8:22 PM
Thanks for reporting the issue.
In order to fix the issue, we must first reproduce the issue in our labs. We are unable to reproduce the issue with the steps you provided.

It may help if you provide us with:
a setup log file

You can get the log files with the following steps:
1) Download collect.exe from the link below.
2) You may choose to save the tool for later use, or to run directly.
3) The utility creates a compressed cabinet of all the VS and .NET logs to %TEMP%\

You can get more details about how to get the log files here:

Thanks again for your efforts and we look forward to hearing from you.
Visual Studio Product Team
Posted by Microsoft on 7/15/2008 at 7:41 PM
Thank you for your feedback, We are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(

Posted by Glympse1 on 6/19/2008 at 6:27 AM
I have also discovered that if I start explorer and select desktop from the navigation panel a second error box appears. This error is the same as the initial error I have from when the laptop restarted.