unable to uninstall silverlight - by symorebutts

Status : 

  Fixed<br /><br />
		This item has been fixed in the current or upcoming version of this product.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.


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ID 684426 Comments
Status Closed Workarounds
Type Bug Repros 0
Opened 8/16/2011 1:23:07 PM
Access Restriction Public
Moderator Decision Sent to Engineering Team for consideration

Description

when trying to uninstall silverlight I get the message "the patch package could not be opened. Verify that the patch package exist and that you can access it or contact application vendor that this is a valid windows installer patch package I have been using silverlight 3 due to the problem with netflix and silverlight 4.  I'm not computer savoy so can someone help with a step by step repair.  thank you
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Posted by Andy [MSFT] on 9/19/2011 at 3:03 PM
Hello,

Were you able to get Silverlight installed? If you are still haveing issues you may try the steps outlined in this blog post http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx.

I'm going to go ahead and resolve this as fixed. If after following the steps listed in the blog post you are still experience issues please reopen this bug.

Thanks

Andy Rivas
Silverlight
Posted by MS-Moderator10 [Feedback Moderator] on 8/16/2011 at 10:59 PM
Thank you for submitting feedback on Visual Studio 2010 and .NET Framework. Your issue has been routed to the appropriate VS development team for investigation. We will contact you if we require any additional information.
Posted by MS-Moderator01 on 8/16/2011 at 1:43 PM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)