Visual Studio 2012 Update 1 Crashes when trying to view help (Ctrl+F1) - by Xerces_Failed

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ID 779290 Comments
Status Active Workarounds
Type Bug Repros 1
Opened 2/15/2013 7:21:00 AM
Access Restriction Public


VS 2012 will cease to respond by simply pressing Ctrl+F1 for help. I end up having to restart the program.
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Posted by Paul Marangoni on 11/12/2013 at 4:43 PM
My Visual Studio 2012 help viewer crashes whenever I try to open it, ever since installing IE11.
Posted by Microsoft on 2/28/2013 at 12:52 AM
Hi Xerces_Failed, we'll close this feedback. Please reopen this feedback if you have not resolved this issue. Thanks for your time.
Posted by Microsoft on 2/24/2013 at 6:16 PM
Hi Xerces_Failed, sorry for my late response. In my case, the Help Viewer opened when i selected View Help. We can't repro your issue, so we need any additional information to investigate this issue.
You can create a dump file through righting click devenv.exe in task manager, selecting Create Dump File option.
Or you can create a dump by Feedback Tool:
1. Start Microsoft Visual Studio 2012 Feedback Tool
2. Select "Add to an existing feedback"
3. Select type: Hang
Thanks for your time.
Posted by Xerces_Failed on 2/19/2013 at 6:27 AM
How incredibly incompetent is your support team? "You're requesting a 32 bits dump file." What file? Where's it located? What's the name of it? I've never seen such incompetence.
Posted by Microsoft on 2/18/2013 at 11:02 PM
Thank you for submitting feedback on Visual Studio and .NET Framework. In order to efficiently investigate and reproduce this issue, we are requesting a 32 bits dump file. We look forward to hearing from you with this information.
If the dump file is too big to upload, please follow this
Please zip the file and use "FeedbackID-XXXXXX" as prefix of the file name.
You can use the following workspace to upload the file by IE:
Password: g#8EJcuGOqrKZ8N
Thanks again for your efforts and we look forward to hearing from you.
Microsoft Visual Studio Connect Support Team