Windowws Movie Maker Crashes - by awparran

Status : 

  Not Reproducible<br /><br />
		The product team could not reproduce this item with the description and steps provided.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.

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ID 780137 Comments
Status Closed Workarounds
Type Bug Repros 0
Opened 2/27/2013 10:39:52 AM
Access Restriction Public


When Microsoft MoveMaker finishes it crashes.  This is while creating a movie for iPhone (Large) Running debug, gives the following error.  I have not tried creating movie to any other formats as this involves time.  

The movie does complete and runs without error, but the program, Movie Maker closes.

First-chance exception at 0x17d1cd40 in MovieMaker.exe: 0xC0000005: Access violation reading location 0x17d1cd40.

This is on an Acer Aspire 7739-6837
Intel HD Graphices
4 GB DDR3 memory
500 GB Hard Drive
Intel Core i3-380M processor

Windows 7 with all of the latest updates.

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Posted by Microsoft on 3/7/2013 at 3:30 AM
Hi, given that we have not heard back from you in 7 days. We will go ahead and close this Connect Issue. If you get a chance to review and provide the information requested earlier, you can go ahead and reactivate this issue.
Posted by Microsoft on 3/4/2013 at 3:20 AM

Sorry for bothering. Is there any update?

It would be greatly appreciated if you could provide us with that information as quickly as possible.

Thank you!
Posted by Microsoft on 2/28/2013 at 1:20 AM
Thanks for your feedback. In order to efficiently investigate and reproduce this issue, we are requesting additional information outlined below.

Could you please give us a dump file so that we can conduct further research?

Visual Studio now has an extension called Microsoft Visual Studio 2012 Feedback Tool, available on the VS gallery(

The extension allows you to
1. upload files,
2. collect trace and dump files
3. collect steps while you're repro'ing the issue, as well as
4. SQM logs about VS extensions installed
5. System details (in DxDiag output)

Please submit this information to us within 4 business days. We look forward to hearing from you with this information.

Microsoft Visual Studio Connect Support Team
Posted by Microsoft on 2/27/2013 at 10:50 AM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(