no content in help viewer 2.0 - by Azarien

Status : 

  Fixed<br /><br />
		This item has been fixed in the current or upcoming version of this product.<br /><br />
		A more detailed explanation for the resolution of this particular item may have been provided in the comments section.


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ID 790335 Comments
Status Closed Workarounds
Type Bug Repros 1
Opened 6/17/2013 3:50:33 PM
Access Restriction Public

Description

A new help update has just been installed.

As a result, all offline help content was removed, and the list on Add and Remove Content page is also empty.
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Posted by Deon [MSFT] on 4/29/2014 at 12:30 PM
Thank you for reporting this issue. This issue has been fixed in Visual Studio 2013. You can install a trial version of Visual Studio 2013 with the fix from: http://go.microsoft.com/?linkid=9832436
Posted by Microsoft on 6/19/2013 at 12:28 PM
Greetings Azarien,

Thank you for taking the time to let us know the Help book service was down, and your patience while this issue was being addressed. On Monday the online service experience a disruption which, as you have seen, affected the Help book service. The problem was fixed yesterday morning. We apologize for the inconvenience. Please continue to let us know if you experience any Help viewer issues. Feedback is greatly appreciated.

Thank you,

Malcolm Dickson
IDE Program Manager II
Posted by Microsoft on 6/19/2013 at 12:51 AM
There is a workaround, Please refer to http://social.msdn.microsoft.com/Forums/en-US/cf54e773-4655-424d-b02b-4d9a931842b8/after-applying-update-1-of-vs2012-errora-content-file-required-by-the-help-viewer-is-missing-or
The customer meets the same issue in http://connect.microsoft.com/VisualStudio/feedback/details/790385/microsoft-help-viewer-2-0-deletes-all-local-catalogs-and-will-no-longer-fetch-books-online
Posted by Dr. Jochen Manns on 6/18/2013 at 10:19 PM
I had the same problem and the issue is gone. While the issue was active Fiddler shows a broken link to the catalogue (Status 404).
Posted by Microsoft on 6/18/2013 at 7:39 PM
Hi Azarien, your issue has been routed to the appropriate VS development team for investigation. You needn't to support the additional information. Thanks.
Posted by Microsoft on 6/18/2013 at 7:07 PM
Hi Azarien, thank you for submitting feedback on Visual Studio and .NET Framework. Could you support your way to update the help viewer to help me repro your issue please? Thanks for your time.
Posted by Microsoft on 6/18/2013 at 7:06 PM
Hi Azarien, thank you for submitting feedback on Visual Studio and .NET Framework. Could you support your way to update the help viewer to help me repro your issue please? Thanks for your time.
Posted by Macy [MSFT] on 6/17/2013 at 4:50 PM
Thank you for your feedback, we are currently reviewing the issue you have submitted. If this issue is urgent, please contact support directly(http://support.microsoft.com)